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Terrible communication and poor customer service.
Peterson House的点评
点评：I joined Peterson House Wine Club last year and after receivning the second box, I asked to cancel membership. Heidi from the Wine Club Team informed me I could not cancel until after I bought another box in April. That is unless I paid a $50 cancellation fee for 'failing to meet my membership committment'.
On the 18th November, I responded to this email stating I would most happily incur the $50 cancellation fee to cancel membership early.
Since this time I have since sent 6 emails asking Heidi or anyone at Peterson House to action this request including Cellar Door, Peterson House generic email, John Reid and the marketing team. No one has responded to any of my requests. I have also made several attempts to call without anyone returning my message, or it ringing out.
I will not be paying for any further wine from this company. Poor communication and disappointing customer service.
On the 18th November, I responded to this email stating I would most happily incur the $50 cancellation fee to cancel membership early.
Since this time I have since sent 6 emails asking Heidi or anyone at Peterson House to action this request including Cellar Door, Peterson House generic email, John Reid and the marketing team. No one has responded to any of my requests. I have also made several attempts to call without anyone returning my message, or it ringing out.
I will not be paying for any further wine from this company. Poor communication and disappointing customer service.
翻译：我去年加入了 Peterson House 葡萄酒俱乐部，在收到第二箱葡萄酒后，我要求取消会员资格。葡萄酒俱乐部团队的 Heidi 告诉我，我必须在 4 月份再买一箱葡萄酒后才能取消会员资格。除非我支付 50 美元的取消费，以“未能履行我的会员资格承诺”。
11 月 18 日，我回复了这封电子邮件，表示我很乐意支付 50 美元的取消费以提前取消会员资格。
从那时起，我已经发送了 6 封电子邮件，要求 Heidi 或 Peterson House 的任何人执行此请求，包括 Cellar Door、Peterson House 通用电子邮件、John Reid 和营销团队。没有人回复我的任何请求。我也尝试过几次打电话，但没有人回复我的消息，或者电话响了。
我不会再为这家公司的任何葡萄酒付费了。沟通不畅，客户服务令人失望。
11 月 18 日，我回复了这封电子邮件，表示我很乐意支付 50 美元的取消费以提前取消会员资格。
从那时起，我已经发送了 6 封电子邮件，要求 Heidi 或 Peterson House 的任何人执行此请求，包括 Cellar Door、Peterson House 通用电子邮件、John Reid 和营销团队。没有人回复我的任何请求。我也尝试过几次打电话，但没有人回复我的消息，或者电话响了。
我不会再为这家公司的任何葡萄酒付费了。沟通不畅，客户服务令人失望。
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