点评:We have been to TS venues a few times and love them. The Southampton one was great. 3 of us loved it, booked late but in and had a race of 5, 2 other people, dad and son who were good, but friendly and made us, who were a little more inexperienced welcome and pleasant in both races.
Unfortunately we had a late group of around 12 come in on our 2nd race and were rougue, didnt listen, couldnt drive and follow instructions and could have really derailed a great experience up to that point.
It didn't, the team, in James and Brian I think it was, spoke to us, helped and managed to get us onto another session that was brilliant and so much fun, with competive racing but fair, fast and fun.
Also, Alex on the front desk, was caring, attentive, pleasant and really helped us after to iron out a few bumps in the road we had.
With the 2nd session Being a little unexpected and off kilter, it could have been a small blip in a great few hours with the team. It was dealt with fairly and honestly and we left feeling valued and welcome.
Also, just such great fun, and thrilling racing, treated like adults not kids with a great 'real' team without the nonsense.
Thank you all. We left happy, excited and even members too. We will be trying the other tracks and in a world of poor customer service, corporate focus and a no csre attitude, you 3 and the rest of the team were superb.
Thank You. We will all be back. And tell our businesses and friends.
James & co.
翻译:我们去过TS的场地几次,非常喜欢。南安普顿的那场很棒。我们三个人都很喜欢,虽然预订得很晚,但还是来了,参加了一场5人的比赛。另外两个人,一对父子,人很好,也很友好,让我们这些经验稍显不足的人在两场比赛中都感到宾至如归,也感到很愉快。
不幸的是,我们第二场比赛时,遇到了一群大约12人迟到的家伙,他们很粗鲁,不听话,不会开车,也不遵守指示,差点毁了之前的美好体验。
但事与愿违,团队,我记得是James和Brian,和我们沟通,给予我们帮助,并设法让我们参加了另一场精彩又有趣的比赛,比赛虽然竞争激烈,但公平、快速、有趣。
此外,前台的Alex非常细心、周到、友善,真的帮我们解决了一些小问题。
第二节的比赛有点出乎意料,也不太顺利,本来可以算作我们和团队度过的美好时光中的一个小插曲。但事情得到了公平公正的处理,我们离开时感到自己受到了重视和欢迎。
而且,比赛本身就充满乐趣和刺激,我们被当作成年人而不是孩子对待,而且我们拥有一支真正优秀的团队,没有那些无聊的玩笑。
谢谢大家。我们离开时既开心又兴奋,甚至成员们也兴奋不已。我们还会尝试其他赛道,在这个客户服务糟糕、企业导向、缺乏企业责任感的世界里,你们三位和其他团队成员表现得非常棒。
谢谢。我们都会再来的,也会告诉我们的商家和朋友。
James 和公司