点评:We attended Jungle Jims for a children's birthday party recently. My son was unfortunately sick near the entrance. We were repeatedly told it was their policy that he would then have to leave. I completely understand this approach, and not wanting to get their soft play area dirtied, but was disappointed primarily because (1) staff members watched me to trying to clean up the mess without offering to help (2) when I went and asked for something to clean it with they were only interested in stressing my son had to leave and (3) at no point did anyone ask if my son was okay or show any kind of warmth or empathy to a very disappointed boy. In fact, they only acknowledged him when they told him he had to leave. Perhaps they should have a new policy on the basics of customer service. Will not go again.
翻译:我们最近参加了 Jungle Jims 举办的儿童生日派对。不幸的是,我的儿子在入口附近生病了。我们被反复告知,根据他们的规定,他必须离开。我完全理解这种做法,也不想弄脏他们的软质游乐区,但感到失望的主要原因是 (1) 工作人员看着我试图清理混乱局面,却没有主动提供帮助 (2) 当我去要求用东西清理时,他们只想强调我的儿子必须离开,(3) 从来没有人问过我儿子是否还好,也没有人对这个非常失望的男孩表现出任何温暖或同情。事实上,他们只是在告诉他必须离开时才承认他。也许他们应该制定一项关于客户服务基本原则的新政策。不会再去了。