点评:The shop is lovely. Lots of great produce including wine, fine, cider. The older lady shop assistant is beyond rude though. I cannot understand why people like this work in customer service.
My wife decided to wait outside with the dog whilst my son and I looked round. The woman sprinted to the door like we had tried to bring a bomb on site and barked (pardon the pun) that the dog would have to return to the car. No big deal. My wife took the dog back. I mean…it was an empty car park and I have literally never known such a bizarre rule but whatever…she did seem to take great joy in shouting this message at us!
Inside I asked for a recommendation and she just abruptly said “depends what you like”. Another man came in whilst I was there asking for a white sm cheese and she just said “don’t do it no more” and ignored him.
The cheese we bought was great and the young girl on the till was very pleasant but overall I felt like my presence and £47 spend for the 3 minutes I was there was a huge inconvenience for her.
Seriously…This woman is the face of your business to an extent…you have a wonderful product that is being soured by appalling customer service. Perhaps she was just having a bad day, although looking at the other reviews it seems she has a fair few of them!
翻译:这家商店很可爱。许多优质农产品,包括葡萄酒、精品、苹果酒。不过,那位年长的女店员非常粗鲁。我不明白为什么人们喜欢从事客户服务工作。
我的妻子决定带着狗在外面等着,而我和儿子则四处张望。那女人冲到门口,就像我们试图在现场带炸弹一样,并吠叫(请原谅双关语)狗必须回到车里。没什么大不了。我妻子把狗带回来了。我的意思是……那是一个空停车场,我真的从来不知道这么奇怪的规则,但无论如何……她似乎很高兴向我们大喊这个信息!
在里面我要求推荐,她只是突然说“取决于你喜欢什么”。当我在那里要一份白色 sm 奶酪时,另一个男人进来了,她只是说“不要再这样做了”并忽略了他。
我们买的奶酪很棒,收银台上的年轻女孩也很令人愉快,但总的来说,我觉得我的存在和我在那里的 3 分钟花费了 47 英镑,给她带来了巨大的不便。
说真的……这个女人在某种程度上是您企业的代言人……您拥有一款出色的产品,但令人震惊的客户服务却使其变质。也许她只是度过了糟糕的一天,尽管看看其他评论,她的评论似乎很少!