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LOCKER SCAM and One Rude Staff Member. Rope Courses are Phenomenal and Outdoor Staff are Extremely Professional
Ropes Park Interlaken的点评
点评：Had a really strange experience when it came to leaving. I had paid for a locker for 6 hours with my locker set to expire at 4.55pm (It showed it on my ticket). I returned to my locker 9 or 10 minutes early at 4.45pm/ 4.46pm to find that I was being fined for returning late??? The fine/overcharge was an inconsequential amount, only 2 francs, but on principle I was extremely reluctant to pay it as I had returned within the time.
I queried it with a member of staff saying 'Hi, excuse me. I think there's been a mistake with the lockers, I still have ten minutes on my ticket but it's saying I'm being fined' and he was extremely aggressive and argumentative instantly which was not the reaction I was expecting. He essentially responded that my ticket time did not matter because the machine has the final say and I told him I didn't feel that was fair. He demanded as to why it wasn't fair so I told him my ticket shows I should have ten minutes left and he proceeded to get visibly annoyed with me and talked to me in a way similar to how you might talk to a child who couldn't quite understand something very simple. He then sighed, and ordered me to come with him to the lockers.
I showed him the locker and my phone time that showed I still had 8 minutes left even after our conversation. He pointed to the time on the locker that was 10 MINUTES FASTER than reality (I triple checked it against my partners watch, partners phone and google time). He insisted that I pay because I had actually used the locker for over 6 hours. And it was my mistake for expecting the lockers to have the correct time??? So the time on the lockers is INTENTIONALLY WRONG so that people who return within the last ten minutes of their ticket time have to pay a fine/overcharge that is designed to be small enough that most people pay it without contesting it. Of course you are going to trust the time it says your ticket was printed and expires and check it against your phone. There is no reason to think the locker time would be incorrect. When I was still reluctant he sighed and told me words close to 'I can see you are just a difficult person; fine I will just pay it'. I thanked him and he coldly told me, 'do not thank me' before walking away extremely annoyed.
This was the only negative experience. All other staff were friendly and professional. They handled an unexpected storm extremely well, temporarily stopping people using the courses for safety reasons and letting people resume as soon as they could. My partner and I also had a very positive staff experience during one of the hard courses. She got stuck on a difficult obstacle mid-way through that she couldn't physically complete and had a panic attack, being suspended in the air. A female staff member came over, assessed the situation and literally ran to get the designated staff member who deals with it. He helped calm her as much as possible, climbed a ladder and efficiently got her down and made her feel safe. Extreme professionalism. The rope courses were amazing as were most the staff. If not for the last experience that left a sour taste this would be a slam dunk 5* review. If not for the other fantastic staff and product I would have rated lower based on that incident.
I queried it with a member of staff saying 'Hi, excuse me. I think there's been a mistake with the lockers, I still have ten minutes on my ticket but it's saying I'm being fined' and he was extremely aggressive and argumentative instantly which was not the reaction I was expecting. He essentially responded that my ticket time did not matter because the machine has the final say and I told him I didn't feel that was fair. He demanded as to why it wasn't fair so I told him my ticket shows I should have ten minutes left and he proceeded to get visibly annoyed with me and talked to me in a way similar to how you might talk to a child who couldn't quite understand something very simple. He then sighed, and ordered me to come with him to the lockers.
I showed him the locker and my phone time that showed I still had 8 minutes left even after our conversation. He pointed to the time on the locker that was 10 MINUTES FASTER than reality (I triple checked it against my partners watch, partners phone and google time). He insisted that I pay because I had actually used the locker for over 6 hours. And it was my mistake for expecting the lockers to have the correct time??? So the time on the lockers is INTENTIONALLY WRONG so that people who return within the last ten minutes of their ticket time have to pay a fine/overcharge that is designed to be small enough that most people pay it without contesting it. Of course you are going to trust the time it says your ticket was printed and expires and check it against your phone. There is no reason to think the locker time would be incorrect. When I was still reluctant he sighed and told me words close to 'I can see you are just a difficult person; fine I will just pay it'. I thanked him and he coldly told me, 'do not thank me' before walking away extremely annoyed.
This was the only negative experience. All other staff were friendly and professional. They handled an unexpected storm extremely well, temporarily stopping people using the courses for safety reasons and letting people resume as soon as they could. My partner and I also had a very positive staff experience during one of the hard courses. She got stuck on a difficult obstacle mid-way through that she couldn't physically complete and had a panic attack, being suspended in the air. A female staff member came over, assessed the situation and literally ran to get the designated staff member who deals with it. He helped calm her as much as possible, climbed a ladder and efficiently got her down and made her feel safe. Extreme professionalism. The rope courses were amazing as were most the staff. If not for the last experience that left a sour taste this would be a slam dunk 5* review. If not for the other fantastic staff and product I would have rated lower based on that incident.
翻译：离开时有一段非常奇怪的经历。我已经支付了 6 小时的储物柜费用，我的储物柜设置为下午 4.55 到期（它在我的票上显示）。我在下午 4 点 45 分/ 4 点 46 点提前 9 或 10 分钟回到我的储物柜，发现我因迟到而被罚款？？？罚款/多收是一个无关紧要的数额，只有 2 法郎，但原则上我非常不愿意支付，因为我已经在规定时间内返回了。
我询问了一名工作人员说‘嗨，对不起。我认为储物柜出了问题，我的罚单还有 10 分钟的时间，但上面写着我被罚款了'，他立即变得非常咄咄逼人和争辩，这不是我预料到的反应。他基本上回应说我的票时间并不重要，因为机器有最终决定权，我告诉他我觉得这不公平。他问为什么这不公平，所以我告诉他我的票显示我应该还有十分钟的时间，他开始明显地生我的气，并以类似于你与一个不会说话的孩子说话的方式跟我说话很简单的东西就明白了。然后他叹了口气，命令我和他一起去储物柜。
我给他看了储物柜和我的电话时间，这表明即使在我们谈话之后我还有 8 分钟。他指着储物柜上的时间比实际时间快 10 分钟（我根据我的合作伙伴手表、合作伙伴电话和谷歌时间对它进行了三次检查）。他坚持要我付钱，因为我实际上已经使用了储物柜超过 6 个小时。期望储物柜有正确的时间是我的错误吗？？？因此，储物柜上的时间是故意错误的，因此在购票时间的最后十分钟内返回的人必须支付罚款/超额费用，该罚款/超额费用被设计得足够小，以至于大多数人在不反对的情况下支付。当然，你会相信它说你的票打印和过期的时间，并用你的手机检查它。没有理由认为储物柜时间不正确。当我仍然不情愿时，他叹了口气，对我说了接近于‘我看得出来你是个难相处的人；好吧，我会付钱的。我感谢他，他冷冷地告诉我，“不要感谢我”，然后非常恼火地走开了。
这是唯一的负面经历。所有其他员工都很友好和专业。他们非常好地应对了一场突如其来的风暴，出于安全原因暂时停止人们使用课程，并让人们尽快恢复。我和我的搭档在其中一门艰苦的课程中也获得了非常积极的员工体验。她在中途被困难的障碍卡住了，身体无法完成，并且惊恐发作，被悬浮在空中。一名女工作人员走了过来，评估了情况，然后跑去让指定的工作人员处理这件事。他尽可能地帮助她平静下来，爬上梯子并有效地将她放下，让她感到安全。极端的专业精神。绳索课程和大多数员工一样令人惊叹。如果不是最后一次留下酸味的经历，这将是一个灌篮高手 5 * 评论。如果不是因为其他优秀的员工和产品，我会根据那次事件给予较低的评价。
我询问了一名工作人员说‘嗨，对不起。我认为储物柜出了问题，我的罚单还有 10 分钟的时间，但上面写着我被罚款了'，他立即变得非常咄咄逼人和争辩，这不是我预料到的反应。他基本上回应说我的票时间并不重要，因为机器有最终决定权，我告诉他我觉得这不公平。他问为什么这不公平，所以我告诉他我的票显示我应该还有十分钟的时间，他开始明显地生我的气，并以类似于你与一个不会说话的孩子说话的方式跟我说话很简单的东西就明白了。然后他叹了口气，命令我和他一起去储物柜。
我给他看了储物柜和我的电话时间，这表明即使在我们谈话之后我还有 8 分钟。他指着储物柜上的时间比实际时间快 10 分钟（我根据我的合作伙伴手表、合作伙伴电话和谷歌时间对它进行了三次检查）。他坚持要我付钱，因为我实际上已经使用了储物柜超过 6 个小时。期望储物柜有正确的时间是我的错误吗？？？因此，储物柜上的时间是故意错误的，因此在购票时间的最后十分钟内返回的人必须支付罚款/超额费用，该罚款/超额费用被设计得足够小，以至于大多数人在不反对的情况下支付。当然，你会相信它说你的票打印和过期的时间，并用你的手机检查它。没有理由认为储物柜时间不正确。当我仍然不情愿时，他叹了口气，对我说了接近于‘我看得出来你是个难相处的人；好吧，我会付钱的。我感谢他，他冷冷地告诉我，“不要感谢我”，然后非常恼火地走开了。
这是唯一的负面经历。所有其他员工都很友好和专业。他们非常好地应对了一场突如其来的风暴，出于安全原因暂时停止人们使用课程，并让人们尽快恢复。我和我的搭档在其中一门艰苦的课程中也获得了非常积极的员工体验。她在中途被困难的障碍卡住了，身体无法完成，并且惊恐发作，被悬浮在空中。一名女工作人员走了过来，评估了情况，然后跑去让指定的工作人员处理这件事。他尽可能地帮助她平静下来，爬上梯子并有效地将她放下，让她感到安全。极端的专业精神。绳索课程和大多数员工一样令人惊叹。如果不是最后一次留下酸味的经历，这将是一个灌篮高手 5 * 评论。如果不是因为其他优秀的员工和产品，我会根据那次事件给予较低的评价。
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