点评:I was at David’s for breakfast. The management failed today on so many levels. They had the audacity to schedule 1 server for 25-30 people during the 8am breakfast rush while they hid in the back. The very patient, kind and hardworking server assisted every customer with a smile and kindness Make no mistake the server is not the cause of this failure. I waited an hour and fifteen minutes just to get a breakfast order which I happily left after speaking to one of the managers who failed to act. This situation should have been “all hands on deck”. Instead he provided an unacceptable explanation of, “we have not been this busy”. All the other 25-30 guests were also waiting long periods for their breakfast orders. This is unacceptable for a 4- Diamond hotel restaurant. When I checked in I was told by the front desk the hotel was almost at capacity. No one at the management level prepared for this. No one. I may never stay or play here again. This is not how you treat your employees or your guests.
翻译:我去David’s餐厅吃早餐。今天他们的管理真是糟糕透了。他们竟然胆敢在早上8点早餐高峰期安排一个服务员服务25-30人,而自己却躲在后面。那位非常耐心、友善、勤奋的服务员面带微笑,热情地为每一位顾客服务。毫无疑问,服务员不是这次失职的罪魁祸首。我等了一个小时十五分钟才拿到一份早餐,在和一位没有采取行动的经理交涉后,我高兴地离开了。这种情况应该“全员出动”。但他却给出了一个令人无法接受的解释:“我们从来没有这么忙过”。其他25-30位客人也等了很长时间才拿到早餐。对于一家四钻级的酒店餐厅来说,这简直是不可接受的。我办理入住时,前台告诉我酒店几乎客满。管理层没有人为此做好准备。没有人。我可能再也不会在这里住或玩了。这不是你对待员工或客人的方式。