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David S
Seriously underwhelmed.
UK Railtours - Day Tours的点评
点评：The two positives are the tour routing and the friendliness of the on-board staff.
Sadly nothing else about my first class booking met expectations with a tour which is zero class compared to all other tour operators and at the same cost.
Online booking allows options to be chosen which were later told “is not how it works” and then only given a partial refund. Was told preferences could be added at point of booking but there is no facility to do this.
The ERS coaching stock was an embarrassment, heritage railways offer better, l thought it was a stock move from Barry Yard at first - totally worn out inside and out and no air con in some coaches.
Nice antimacassars don’t make it a first class experience!
Had to ask for coffee/biscuit vouchers which turned up one and a half hours later and had to collect myself by joining the long sweaty queue for poor quality produce.
The main menu item was withdrawn from the menu before we started and the listed ales from the “beer festival” were mostly unavailable because they “didn’t have room for them all at the same time!”
The ale was all served warm.
I understand these tours are provided for ardent rail enthusiasts because I am one but that doesn’t mean we should accept service which falls well below standard class and is certainly not worth the same amount charged by serious professionals like West Coast, Saphos and all the other operators.
You are taking advantage of the enthusiasts by offering very little for absurd prices.
Sadly nothing else about my first class booking met expectations with a tour which is zero class compared to all other tour operators and at the same cost.
Online booking allows options to be chosen which were later told “is not how it works” and then only given a partial refund. Was told preferences could be added at point of booking but there is no facility to do this.
The ERS coaching stock was an embarrassment, heritage railways offer better, l thought it was a stock move from Barry Yard at first - totally worn out inside and out and no air con in some coaches.
Nice antimacassars don’t make it a first class experience!
Had to ask for coffee/biscuit vouchers which turned up one and a half hours later and had to collect myself by joining the long sweaty queue for poor quality produce.
The main menu item was withdrawn from the menu before we started and the listed ales from the “beer festival” were mostly unavailable because they “didn’t have room for them all at the same time!”
The ale was all served warm.
I understand these tours are provided for ardent rail enthusiasts because I am one but that doesn’t mean we should accept service which falls well below standard class and is certainly not worth the same amount charged by serious professionals like West Coast, Saphos and all the other operators.
You are taking advantage of the enthusiasts by offering very little for absurd prices.
翻译：这次旅行的亮点只有两个：一是路线规划合理，二是乘务员热情友好。
可惜的是，除了这些，我预订的头等舱体验完全不尽如人意。与其他同价位的旅行社相比，这次旅行简直是零档。
网上预订时可以选择一些选项，但之后却被告知“并非如此”，而且只给了部分退款。预订时被告知可以在添加偏好设置，但实际上根本没有这个功能。
ERS的客车车厢简直令人尴尬，连一些历史悠久的铁路都比它好。我一开始还以为是从巴里车场调过来的车厢——车厢内外都破旧不堪，有些车厢甚至没有空调。
漂亮的防滑垫并不能让这次旅行变成头等舱体验！
我不得不主动索要咖啡/饼干券，结果一个半小时后才送到，而且我还得自己去排队，汗流浃背地去买那些质量低劣的食品。
在我们出发前，主菜单上的菜品就被撤掉了，“啤酒节”上列出的啤酒也大多缺货，理由是“空间不够，一次放不下！”
所有的啤酒都是温的。
我知道这些旅行团是为铁路爱好者准备的，因为我也是其中一员，但这并不意味着我们应该接受远低于标准水平的服务，更不应该接受像西海岸铁路公司、萨福斯铁路公司和其他专业运营商收取的同等价格。
你们这是在利用铁路爱好者，以离谱的价格提供如此低廉的服务。
可惜的是，除了这些，我预订的头等舱体验完全不尽如人意。与其他同价位的旅行社相比，这次旅行简直是零档。
网上预订时可以选择一些选项，但之后却被告知“并非如此”，而且只给了部分退款。预订时被告知可以在添加偏好设置，但实际上根本没有这个功能。
ERS的客车车厢简直令人尴尬，连一些历史悠久的铁路都比它好。我一开始还以为是从巴里车场调过来的车厢——车厢内外都破旧不堪，有些车厢甚至没有空调。
漂亮的防滑垫并不能让这次旅行变成头等舱体验！
我不得不主动索要咖啡/饼干券，结果一个半小时后才送到，而且我还得自己去排队，汗流浃背地去买那些质量低劣的食品。
在我们出发前，主菜单上的菜品就被撤掉了，“啤酒节”上列出的啤酒也大多缺货，理由是“空间不够，一次放不下！”
所有的啤酒都是温的。
我知道这些旅行团是为铁路爱好者准备的，因为我也是其中一员，但这并不意味着我们应该接受远低于标准水平的服务，更不应该接受像西海岸铁路公司、萨福斯铁路公司和其他专业运营商收取的同等价格。
你们这是在利用铁路爱好者，以离谱的价格提供如此低廉的服务。
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