旅行
账户
Shailesh S
MISMANGED - FAKE - NO SUPPORT
Thrillophilia Anthargange Adventure的点评
点评：Totally a waste of money, effort, time and holiday! Please do not ever book your dream holiday with this company.
I am writing to express my disappointment with the recent trip arrangements made through Thrillophilia for my visit to Malaysia from 13th December, 2024 to 18th December, 2024. Unfortunately, the experience did not meet the standards I expected based on our agreement. Below average and lowest standards of accommodation provided.
1. Accommodation Issues:
The hotel Arena Star Luxury was in a super poor and unhygienic condition, contrary to the description provided during the booking. The cleanliness was unsatisfactory, and the facilities promised, such as room service, clean rooms, and swimming pool were either unavailable or not functional. All images/videos attached for your reference.
The breakfast served was totally smelly and the same menu repeated every day, half of the things were not consumable. Pathetic food quality. Rude staff attitude when asked for cleaning the room or additional towels. There were large cockroaches in the room and bathroom. (video attached), when raised to the reception they denied that their hotel has any pests.
When asked for an electric kettle, I was handed over the kettle at the reception itself with zero service (Image attached). The phone in my room was not working, for every small thing I had to walk down to the reception. Even asking for fresh towels, we were asked to collect from the reception.
2. Mismanagement of Activities:
The planned activities were not well-organized. Specifically, Legoland, we were uninformed and misguided that it shall be a kid only amusement park. That day was completely a waste of time, money, energy and travel expenses additionally borne by us. This caused considerable inconvenience and disrupted our itinerary. KL tower tickets and arrangement was only shared with us once we asked them. There was no prompt response for our queries on the group as well.
Even after raising this issue to your support team, I have failed to get any response. I have been only receiving fake emails stating that my issue has been resolved.
Left with no option I shall have to use the Google and social media route to seek adequate resolution for my issue. Despite booking 5months in advance this is the support and service provided by Thrillophilia
This is all the more disappointing to deal with and follow up. You have kept no customer care contacts to connect directly also. Totally a failed and poor customer service.
Disappointed Client
I am writing to express my disappointment with the recent trip arrangements made through Thrillophilia for my visit to Malaysia from 13th December, 2024 to 18th December, 2024. Unfortunately, the experience did not meet the standards I expected based on our agreement. Below average and lowest standards of accommodation provided.
1. Accommodation Issues:
The hotel Arena Star Luxury was in a super poor and unhygienic condition, contrary to the description provided during the booking. The cleanliness was unsatisfactory, and the facilities promised, such as room service, clean rooms, and swimming pool were either unavailable or not functional. All images/videos attached for your reference.
The breakfast served was totally smelly and the same menu repeated every day, half of the things were not consumable. Pathetic food quality. Rude staff attitude when asked for cleaning the room or additional towels. There were large cockroaches in the room and bathroom. (video attached), when raised to the reception they denied that their hotel has any pests.
When asked for an electric kettle, I was handed over the kettle at the reception itself with zero service (Image attached). The phone in my room was not working, for every small thing I had to walk down to the reception. Even asking for fresh towels, we were asked to collect from the reception.
2. Mismanagement of Activities:
The planned activities were not well-organized. Specifically, Legoland, we were uninformed and misguided that it shall be a kid only amusement park. That day was completely a waste of time, money, energy and travel expenses additionally borne by us. This caused considerable inconvenience and disrupted our itinerary. KL tower tickets and arrangement was only shared with us once we asked them. There was no prompt response for our queries on the group as well.
Even after raising this issue to your support team, I have failed to get any response. I have been only receiving fake emails stating that my issue has been resolved.
Left with no option I shall have to use the Google and social media route to seek adequate resolution for my issue. Despite booking 5months in advance this is the support and service provided by Thrillophilia
This is all the more disappointing to deal with and follow up. You have kept no customer care contacts to connect directly also. Totally a failed and poor customer service.
Disappointed Client
翻译：完全浪费金钱、精力、时间和假期！请不要通过这家公司预订您梦想中的假期。
我写信是为了表达我对最近通过 Thrillophilia 为我安排的 2024 年 12 月 13 日至 2024 年 12 月 18 日马来西亚之行的旅行安排的失望。不幸的是，这次体验没有达到我根据我们的协议所期望的标准。提供的住宿低于平均水平，标准最低。
1. 住宿问题：
Arena Star Luxury 酒店的状况非常糟糕且不卫生，与预订时提供的描述相反。清洁度不令人满意，承诺的设施（如客房服务、干净的房间和游泳池）要么不可用，要么无法使用。附上所有图片/视频供您参考。
提供的早餐完全是臭味十足，每天都重复相同的菜单，一半的东西都不能食用。食物质量很差。当被要求打扫房间或额外的毛巾时，工作人员态度粗鲁。房间和浴室里有大蟑螂。 （附视频），当向接待处提出这个问题时，他们否认他们的酒店有任何害虫。
当我要求提供电热水壶时，接待处将水壶交给了我，但没有任何服务（附图片）。我房间里的电话坏了，每件小事我都必须走到接待处。甚至要求我们更换毛巾，他们也要求我们到接待处去取。
2. 活动管理不善：
计划的活动组织得不好。具体来说，乐高乐园，我们不知道，也误以为这是一个只供儿童游玩的游乐园。那一天完全浪费了我们时间、金钱、精力和额外由我们承担的旅行费用。这给我们带来了相当大的不便，打乱了我们的行程。吉隆坡塔的门票和安排只有在我们询问后才与我们分享。我们关于团体的问题也没有得到及时答复。
即使向你们的支持团队提出这个问题，我也没有得到任何回复。我只收到虚假的电子邮件，声称我的问题已经解决。别无选择，我只好使用 Google 和社交媒体渠道来寻求问题的充分解决方案。尽管提前 5 个月预订，但这就是 Thrillophilia 提供的支持和服务
处理和跟进这件事更令人失望。您也没有保留任何客户服务联系方式来直接联系。完全是失败和糟糕的客户服务。
失望的客户
我写信是为了表达我对最近通过 Thrillophilia 为我安排的 2024 年 12 月 13 日至 2024 年 12 月 18 日马来西亚之行的旅行安排的失望。不幸的是，这次体验没有达到我根据我们的协议所期望的标准。提供的住宿低于平均水平，标准最低。
1. 住宿问题：
Arena Star Luxury 酒店的状况非常糟糕且不卫生，与预订时提供的描述相反。清洁度不令人满意，承诺的设施（如客房服务、干净的房间和游泳池）要么不可用，要么无法使用。附上所有图片/视频供您参考。
提供的早餐完全是臭味十足，每天都重复相同的菜单，一半的东西都不能食用。食物质量很差。当被要求打扫房间或额外的毛巾时，工作人员态度粗鲁。房间和浴室里有大蟑螂。 （附视频），当向接待处提出这个问题时，他们否认他们的酒店有任何害虫。
当我要求提供电热水壶时，接待处将水壶交给了我，但没有任何服务（附图片）。我房间里的电话坏了，每件小事我都必须走到接待处。甚至要求我们更换毛巾，他们也要求我们到接待处去取。
2. 活动管理不善：
计划的活动组织得不好。具体来说，乐高乐园，我们不知道，也误以为这是一个只供儿童游玩的游乐园。那一天完全浪费了我们时间、金钱、精力和额外由我们承担的旅行费用。这给我们带来了相当大的不便，打乱了我们的行程。吉隆坡塔的门票和安排只有在我们询问后才与我们分享。我们关于团体的问题也没有得到及时答复。
即使向你们的支持团队提出这个问题，我也没有得到任何回复。我只收到虚假的电子邮件，声称我的问题已经解决。别无选择，我只好使用 Google 和社交媒体渠道来寻求问题的充分解决方案。尽管提前 5 个月预订，但这就是 Thrillophilia 提供的支持和服务
处理和跟进这件事更令人失望。您也没有保留任何客户服务联系方式来直接联系。完全是失败和糟糕的客户服务。
失望的客户
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
