点评:School field trip like evey year. We came today, on a Wednesday. While school is still in session, so obviously not THAT busy. I have a daughter that is wheelchair bound 100% of the time. I asked if possible to let us just have a couple laps without having to get out, and get her out. They said no, that it would prevent smooth flow of other customers. So instead, everyone had to wait for us. For me to walk an extra 25+ feet every time, while carrying her. Sitting her in a cart, walking her wheelchair away, coming back myself. Ending race. Walking away to get chair, getting her in, while everyone waited.
FYI, wheelchairs don't fit through your entrance.
To tell me that it wouldn't be fair for others, let alone would prevent smooth flow for everyone else is bullsh!t.
Businesses like yours, are the problem with society when it comes to the disabled. Period. Life of a person with a disability shouldn't have to cater to you and your flow. You as a business, need to cater towards your customers, especially those that need assistance. Your management sucks. They would rather hear you, to respond to you, vs listen to you and help.
So, my daughter, on a field trip, Can't reach most arcade machines, and can't navigate your laser tag. Things I made clear to your management. And we are willing to accept those things. But to not go "out of your way" to make things easy for kids, in a buisness for kids, is gross. Bang up job boondocks. All in all, made my daughter feel like she was in everyone else's way, cause everyone had to wait on us. So she ended her fun, because she felt bad for others. Don't ask me what can be done to fix this, or say you are sorry for my experience. I approached you as a teacher, parent, and respectful/paying customer with a concern. You had the opportunity to fix it at that moment. But chose profit.
翻译:每年都像往年一样,学校都会组织实地考察。我们今天是星期三。学校还在上课,所以显然不是那么忙。我有一个女儿,她 100% 的时间都坐在轮椅上。我问他们是否可以让我们只跑几圈,不用下车,然后再把她抱出来。他们说不行,因为这会影响其他顾客的顺畅流动。所以,每个人都不得不等我们。每次我都要抱着她多走 25 英尺。把她放在推车上,推着轮椅走,自己再回来。比赛结束。走开去拿轮椅,把她抱进去,而每个人都在等着。
仅供参考,轮椅无法通过你的入口。
告诉我这对其他人不公平,更不用说会妨碍其他人的顺畅流动,这简直是胡说八道。
像你们这样的企业,是社会对残疾人的问题。就这样。残疾人的生活不应该迎合你和你的流动。作为一家企业,您需要满足客户的需求,尤其是那些需要帮助的客户。您的管理很糟糕。他们宁愿听您说,回应您,而不是听您说并提供帮助。
因此,我的女儿在一次实地考察中,无法接触大多数街机,也无法操作您的激光枪战游戏。我向您的管理层说清楚了这些事情。我们愿意接受这些事情。但是在为孩子们开的生意中,不“竭尽全力”让孩子们轻松起来,这太糟糕了。破坏工作环境。总而言之,让我的女儿觉得她妨碍了其他人,因为每个人都不得不等我们。所以她结束了她的乐趣,因为她为别人感到难过。不要问我可以做些什么来解决这个问题,也不要说你对我的经历感到抱歉。我以老师、家长和尊重/付费客户的身份带着担忧来找你。你当时有机会解决这个问题。但你选择了利润。