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Extremely disappointing- Avoid!
Minicabs Hub的点评
点评：We recently used Mini Cabs for a transfer to Heathrow after doing extensive research to find a taxi service that provides car seats. Unfortunately our experience was extremely disappointing.
To begin with the taxi was 25 minutes late. I had specifically booked two car seats, clearly stating that one needed to be suitable for our 20 month old. However, the driver showed up with a newborn car seat, which was not a appropriate for either of our children. The driver claimed they did not have booster seats, despite this being part of our booking. On the return journey a booster seat was provided, but once again the second seat was another newborn car seat, showing a complete disregard for the safety needs we communicated.
I sent a complaint email and have had no response. When I phoned up I was laughed at by the staff, which was incredibly unprofessional and disrespectful.
I would not recommend this taxi service to anyone especially ones travelling with young children.
The lack of of reliability, safety and basic customer service is appalling.
To begin with the taxi was 25 minutes late. I had specifically booked two car seats, clearly stating that one needed to be suitable for our 20 month old. However, the driver showed up with a newborn car seat, which was not a appropriate for either of our children. The driver claimed they did not have booster seats, despite this being part of our booking. On the return journey a booster seat was provided, but once again the second seat was another newborn car seat, showing a complete disregard for the safety needs we communicated.
I sent a complaint email and have had no response. When I phoned up I was laughed at by the staff, which was incredibly unprofessional and disrespectful.
I would not recommend this taxi service to anyone especially ones travelling with young children.
The lack of of reliability, safety and basic customer service is appalling.
翻译：我们最近在转乘去希思罗机场的途中，经过一番周密的调查，找到了一家提供汽车安全座椅的出租车公司，最终选择了 Mini Cabs。可惜的是，这次体验非常令人失望。
首先，出租车晚点了 25 分钟。我特意预订了两个汽车安全座椅，并明确说明其中一个需要适合我们 20 个月大的孩子。然而，司机却拿来了一个新生儿汽车安全座椅，这根本不适合我们两个孩子。司机声称他们没有增高座椅，尽管我们预订时已经注明了增高座椅。回程时，他们提供了一个增高座椅，但第二个座椅仍然是另一个新生儿汽车安全座椅，这完全无视我们之前沟通过的安全需求。
我发送了投诉邮件，但没有任何回复。当我打电话投诉时，工作人员还嘲笑我，这非常不专业，也非常无礼。
我不会向任何人推荐这家出租车服务，尤其是带小孩出行的乘客。
可靠性、安全性和基本的客户服务都令人震惊。
首先，出租车晚点了 25 分钟。我特意预订了两个汽车安全座椅，并明确说明其中一个需要适合我们 20 个月大的孩子。然而，司机却拿来了一个新生儿汽车安全座椅，这根本不适合我们两个孩子。司机声称他们没有增高座椅，尽管我们预订时已经注明了增高座椅。回程时，他们提供了一个增高座椅，但第二个座椅仍然是另一个新生儿汽车安全座椅，这完全无视我们之前沟通过的安全需求。
我发送了投诉邮件，但没有任何回复。当我打电话投诉时，工作人员还嘲笑我，这非常不专业，也非常无礼。
我不会向任何人推荐这家出租车服务，尤其是带小孩出行的乘客。
可靠性、安全性和基本的客户服务都令人震惊。
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