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Kristie M
Lack of awareness and customer service.
Shag Brewing Company的点评
点评：During my visit to Shag Brewery on Saturday 03/08 at around 3pm, I observed an interaction that was deeply concerning from a customer service perspective. While seated with friends, I saw a dark-haired woman approach a nearby table and, in a voice clearly audible to surrounding patrons, tell a tall, overweight gentleman that his chair “wasn’t strong enough” and that she would bring him a larger one.
Although perhaps well-intentioned, the manner in which this was delivered was unnecessarily public and caused visible discomfort to the guest. Sensitive matters of this nature should always be addressed privately and with discretion to preserve dignity.
The group departed soon afterwards, and the incident left a lasting negative impression of the venue. As a result, I will not be returning and will be sharing this experience within my professional and social networks.
Although perhaps well-intentioned, the manner in which this was delivered was unnecessarily public and caused visible discomfort to the guest. Sensitive matters of this nature should always be addressed privately and with discretion to preserve dignity.
The group departed soon afterwards, and the incident left a lasting negative impression of the venue. As a result, I will not be returning and will be sharing this experience within my professional and social networks.
翻译：2008年3月8日星期六下午3点左右，我造访Shag Brewery时，目睹了一场从客服角度来看令人深感担忧的互动。当时我正和朋友们坐在一起，看到一位黑发女子走到邻桌，用周围顾客都能清晰听到的声音，对一位身材高挑、体态丰腴的男士说，他的椅子“不够结实”，她会给他拿一把更大的。
虽然这番话或许出于好意，但其表达方式却过于公开，明显地让这位客人感到不适。这类敏感问题应该始终私下谨慎处理，以维护尊严。
之后，那群人很快就离开了，这件事给这家店留下了深刻的负面印象。因此，我不会再来这家店了，我会在我的职业和社交网络上分享这段经历。
虽然这番话或许出于好意，但其表达方式却过于公开，明显地让这位客人感到不适。这类敏感问题应该始终私下谨慎处理，以维护尊严。
之后，那群人很快就离开了，这件事给这家店留下了深刻的负面印象。因此，我不会再来这家店了，我会在我的职业和社交网络上分享这段经历。
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