点评:I cannot overstate how dishonest this company is.
They will try to defraud you of money for everything from additional insurance, fuel deposit, non existent damage, cleaning, you name it they will do it and as they know you are in a hurry, you pay or miss your flight.
We explained to them that we have over 50 years experience in the financial world and therefore know about scammers. When we collected the vehicle (not the one we ordered and in poor condition, we made sure they understood we would find out who to complain to and upon our return we made a point of collecting a complaints form they have to give you in order to appear to comply with consumer law. Knowing you are from overseas, they do not expect you will ask for the form (you probably don't even know it exists) and if you do, by the time you are home can you be bothered to fill it out ? Well when you let them know the answer is YES, they quickly back down and suddenly everything is in order and you are free to go with no more charges.
We advised another traveller of this when he was returning his vehicle. They started with the usual story about new damage but when he showed them the form, suddenly everything was fine and ;have a nice flight home' !!
翻译:这家公司有多不诚实,怎么说都不为过。
他们会想方设法骗取你的钱财,从附加保险、燃油押金、虚假损坏到清洁,凡是你能想到的,他们都会做。而且他们知道你很着急,要么付款,要么错过航班。
我们跟他们解释说,我们在金融领域有超过50年的经验,因此对骗子了如指掌。当我们取车时(不是我们预订的那辆,而且车况很差),我们向他们保证,我们会找到投诉对象。返回后,我们特意拿了一份投诉表,以便他们按照消费者法的要求给您。他们知道您来自海外,所以不指望您会索要表格(您甚至可能不知道有这张表格),如果您索要,等您回家后您还会费心填写吗?好吧,当您告诉他们答案是肯定的,他们很快就会让步,突然间一切都井然有序,您可以自由离开,无需再支付任何费用。
我们在另一位旅行者归还车辆时告知了他这一点。他们一开始老套地讲述了新的损坏情况,但当他向他们出示表格时,突然间一切都好了,并且“祝您旅途愉快”!!