下载App
旅行
账户
SandroIbz
Very poor customer service and confusing policies
Air Tahiti Nui Lounge的点评
点评：Extremely disappointing experience with Air Tahiti Nui. Their customer service is practically non-existent: emails go unanswered and they provide phone numbers that either do not exist or simply do not work.
The biggest issue is seat selection. If you purchase a ticket through another airline (for example American Airlines) but the flight is operated by Air Tahiti Nui, you are unable to select or even buy a seat. Air Tahiti Nui tells you to contact American Airlines, but American sends you back to Air Tahiti Nui because the flight is operated by them and check-in is handled by Air Tahiti Nui. You end up going in circles with no solution.
The result is a lot of confusion, wasted time and frustration, with no airline taking responsibility. This shows a serious lack of coordination and professionalism.
For a long-haul international airline, this level of customer service is unacceptable. I would think twice before booking again.
The biggest issue is seat selection. If you purchase a ticket through another airline (for example American Airlines) but the flight is operated by Air Tahiti Nui, you are unable to select or even buy a seat. Air Tahiti Nui tells you to contact American Airlines, but American sends you back to Air Tahiti Nui because the flight is operated by them and check-in is handled by Air Tahiti Nui. You end up going in circles with no solution.
The result is a lot of confusion, wasted time and frustration, with no airline taking responsibility. This shows a serious lack of coordination and professionalism.
For a long-haul international airline, this level of customer service is unacceptable. I would think twice before booking again.
翻译：乘坐大溪地航空 (Air Tahiti Nui) 的体验极其糟糕。他们的客户服务几乎形同虚设：邮件无人回复，提供的电话号码要么不存在，要么根本打不通。
最大的问题是选座。如果您通过其他航空公司（例如美国航空）购买机票，但航班由大溪地航空运营，您将无法选择甚至购买座位。大溪地航空会让您联系美国航空，但美国航空又会将您转回大溪地航空，因为航班由他们运营，值机也由大溪地航空负责。最终，您只能原地打转，问题始终没有解决。
结果是造成诸多混乱、浪费时间和令人沮丧的局面，而航空公司却不承担任何责任。这充分暴露出他们严重缺乏协调性和专业性。
对于一家长途国际航空公司而言，这样的客户服务水平令人无法接受。我会慎重考虑是否再次预订他们的航班。
最大的问题是选座。如果您通过其他航空公司（例如美国航空）购买机票，但航班由大溪地航空运营，您将无法选择甚至购买座位。大溪地航空会让您联系美国航空，但美国航空又会将您转回大溪地航空，因为航班由他们运营，值机也由大溪地航空负责。最终，您只能原地打转，问题始终没有解决。
结果是造成诸多混乱、浪费时间和令人沮丧的局面，而航空公司却不承担任何责任。这充分暴露出他们严重缺乏协调性和专业性。
对于一家长途国际航空公司而言，这样的客户服务水平令人无法接受。我会慎重考虑是否再次预订他们的航班。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
