Beautiful collection, excuse for a cafe
Bowhill House & Grounds的点评
点评:This is a world class collection and the tour certainly celebrates the collections. As the guide made clear, the house is no beauty but the collections are fabulous even though much is still in the process of being restored and currently not accessible. It is clear to expense is being spared in the refurbishment. However the visitor experience is poor. A tour started at 2.30pm but no warning that the cafe would close a mere 20 minutes after the tour ended. The cafe had few cakes or refreshments left and we were made to feel an inconvenience. Staff in the cafe need training, even a modest selection of cakes would be expected and the opening hours adjusted to reflect tour times. All too often hospitality seems to regard visitors as an inconvenience and that’s certainly the case here in their cafe and shop. Totally let’s down the positive impact of the tour.
翻译:这是世界级的收藏,这次参观无疑对这些藏品进行了赞美。正如导游所说,房子本身谈不上漂亮,但藏品非常精美,尽管很多藏品仍在修复中,目前无法进入。显然,翻新工程节省了开支。然而,游客体验很差。参观于下午 2:30 开始,但没有任何警告说咖啡馆将在参观结束仅 20 分钟后关门。咖啡馆里只剩下少量蛋糕和茶点,这让我们感到不便。咖啡馆的员工需要培训,即使是少量的蛋糕也是意料之中的,营业时间也会根据参观时间进行调整。接待人员似乎常常将游客视为不便,而他们的咖啡馆和商店显然就是这种情况。完全降低了这次参观的积极影响。