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Avoid at all costs
Drivo Rent A Car的点评
点评：This was, without question, the worst rental car experience I’ve ever had. This company operates like a scam—avoid at all costs.
I arrived at my scheduled reservation only to be told there were no cars available, but that one was “on its way” from the airport and would arrive in about 20 minutes. Every 30 minutes or so, I was fed the same line: “It’s almost here.” Hours later, the office closed, and I was told to pay out-of-pocket for an Uber to another borough to finally pick up a vehicle—promised that I’d be reimbursed.
When I finally got the car, one of the tires went flat within hours. A mechanic confirmed it was a pre-existing issue, yet I was forced to pay for that, too.
The only reimbursement I ever received was the minor adjustment made at pickup—despite being told multiple times that further reimbursement would be issued. After a week and a half of chasing down anyone who would answer the phone, I finally reached someone who flatly refused to honor those promises.
An absolutely infuriating, unprofessional experience from start to finish.
I arrived at my scheduled reservation only to be told there were no cars available, but that one was “on its way” from the airport and would arrive in about 20 minutes. Every 30 minutes or so, I was fed the same line: “It’s almost here.” Hours later, the office closed, and I was told to pay out-of-pocket for an Uber to another borough to finally pick up a vehicle—promised that I’d be reimbursed.
When I finally got the car, one of the tires went flat within hours. A mechanic confirmed it was a pre-existing issue, yet I was forced to pay for that, too.
The only reimbursement I ever received was the minor adjustment made at pickup—despite being told multiple times that further reimbursement would be issued. After a week and a half of chasing down anyone who would answer the phone, I finally reached someone who flatly refused to honor those promises.
An absolutely infuriating, unprofessional experience from start to finish.
翻译：毫无疑问，这是我经历过的最糟糕的租车体验。这家公司简直就是个骗子——无论如何都要避开。
我到达预定地点时，却被告知没有车了，但有一辆车正在从机场“路上”，大约20分钟后到。每隔30分钟左右，我就会听到同样的提示：“快到了。”几个小时后，租车点关门了，我被告知要自掏腰包打Uber去另一个区取车——他们承诺会报销费用。
当我终于拿到车时，一个轮胎在几个小时内就爆了。一位机械师确认这是之前就存在的问题，但我还是被迫为此支付了费用。
我唯一收到的报销是取车时做的小调整——尽管他们多次告知我后续会进行报销。经过一个半星期的苦苦追寻，我终于联系上了一位接电话的人，但他却断然拒绝兑现这些承诺。
从始至终，这都是一次令人愤怒且不专业的体验。
我到达预定地点时，却被告知没有车了，但有一辆车正在从机场“路上”，大约20分钟后到。每隔30分钟左右，我就会听到同样的提示：“快到了。”几个小时后，租车点关门了，我被告知要自掏腰包打Uber去另一个区取车——他们承诺会报销费用。
当我终于拿到车时，一个轮胎在几个小时内就爆了。一位机械师确认这是之前就存在的问题，但我还是被迫为此支付了费用。
我唯一收到的报销是取车时做的小调整——尽管他们多次告知我后续会进行报销。经过一个半星期的苦苦追寻，我终于联系上了一位接电话的人，但他却断然拒绝兑现这些承诺。
从始至终，这都是一次令人愤怒且不专业的体验。
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