下载App
资质规则
旅行
账户
Odyssey11****
Not as advertised - save your money!
Primeclass Lounge的点评
点评：We purchased the access through our TUI rep at the hotel and were advised that we would have our own check in desk, fast tracked through passport control and security, access to hot and cold food, soft drinks and alcoholic drinks and escorted to the gate. Reality was ….
20 minute wait at check in desk as no one there - the people on the same coach had checked in and through security before we had been seen to.
No queues at passport control or security which was no fault of the staff, just your pot luck.
Once in the lounge there was no hot food available, a very small selection of cold stale rolls and no alcohol available.
We didn’t use the toilets but you could smell where they were before seeing them.
We were asked 3 times which flight we were on but when the board changed to “Go to gate” we were sat for a further 15 minutes before asking 3 staff stood at the reception desk if we were to make our own way or not. We were told yes and ended up boarding as one of the last 6 people as the rest of the flight was already on the plane.
To summarise this has been falsely advertised, the service and selection available was certainly not worth £52 per person!
A warning to anyone who books this with TUI if you request a refund for the above you are refused due to them being “used” tickets, the wait at check in is down to “breaks”, the lack of options available is “apologies for your experience, we’ll pass on your feedback”. Not even a good will gesture, or even a voucher that can only be used with TUI just point blank refusal of any reimbursement.
My recommendation to anyone looking to book this DONT spend your money on a choice of overpriced hot / cold food at one of the two outlets available!!
20 minute wait at check in desk as no one there - the people on the same coach had checked in and through security before we had been seen to.
No queues at passport control or security which was no fault of the staff, just your pot luck.
Once in the lounge there was no hot food available, a very small selection of cold stale rolls and no alcohol available.
We didn’t use the toilets but you could smell where they were before seeing them.
We were asked 3 times which flight we were on but when the board changed to “Go to gate” we were sat for a further 15 minutes before asking 3 staff stood at the reception desk if we were to make our own way or not. We were told yes and ended up boarding as one of the last 6 people as the rest of the flight was already on the plane.
To summarise this has been falsely advertised, the service and selection available was certainly not worth £52 per person!
A warning to anyone who books this with TUI if you request a refund for the above you are refused due to them being “used” tickets, the wait at check in is down to “breaks”, the lack of options available is “apologies for your experience, we’ll pass on your feedback”. Not even a good will gesture, or even a voucher that can only be used with TUI just point blank refusal of any reimbursement.
My recommendation to anyone looking to book this DONT spend your money on a choice of overpriced hot / cold food at one of the two outlets available!!
翻译：我们通过酒店的TUI代表购买了贵宾休息室的使用权，当时被告知我们会有专属的办理登机手续柜台，快速通过护照检查和安检，享用冷热食物、软饮和酒水，并由专人护送至登机口。然而实际情况却是……
我们在办理登机手续柜台等了20分钟，因为根本没人——同一辆大巴上的乘客都比我们先办完登机手续并通过了安检。
护照检查和安检处都没有排队，这并非工作人员的错，只是运气不好。
进入休息室后，发现没有热食，只有少量冷掉的、不新鲜的面包卷，而且没有酒水。
我们没有使用洗手间，但还没看到洗手间就能闻到它的味道。
我们被问了三次航班号，但当指示牌变成“前往登机口”时，我们又坐了15分钟，然后才问站在前台的三位工作人员是否需要我们自己前往登机口。我们被告知可以登机，结果却成了最后六位登机的乘客之一，因为其他乘客都已经登机了。
总而言之，这次旅行的宣传完全是虚假宣传，提供的服务和选择绝对不值每人52英镑！
我在此警告所有通过TUI预订此航班的旅客：如果您要求退款，他们会以机票“已使用”为由拒绝退款；办理登机手续的等待时间被解释为“休息时间”；对于几乎没有其他选择，他们只会说“很抱歉给您带来不便，我们会将您的反馈转达给相关部门”。他们甚至连一点补偿措施都没有，连一张只能在TUI使用的代金券都没有，就直接拒绝任何退款。
我的建议是，任何想预订此航班的人，千万不要把钱浪费在仅有的两家餐厅里那些价格虚高的冷热食物上！
我们在办理登机手续柜台等了20分钟，因为根本没人——同一辆大巴上的乘客都比我们先办完登机手续并通过了安检。
护照检查和安检处都没有排队，这并非工作人员的错，只是运气不好。
进入休息室后，发现没有热食，只有少量冷掉的、不新鲜的面包卷，而且没有酒水。
我们没有使用洗手间，但还没看到洗手间就能闻到它的味道。
我们被问了三次航班号，但当指示牌变成“前往登机口”时，我们又坐了15分钟，然后才问站在前台的三位工作人员是否需要我们自己前往登机口。我们被告知可以登机，结果却成了最后六位登机的乘客之一，因为其他乘客都已经登机了。
总而言之，这次旅行的宣传完全是虚假宣传，提供的服务和选择绝对不值每人52英镑！
我在此警告所有通过TUI预订此航班的旅客：如果您要求退款，他们会以机票“已使用”为由拒绝退款；办理登机手续的等待时间被解释为“休息时间”；对于几乎没有其他选择，他们只会说“很抱歉给您带来不便，我们会将您的反馈转达给相关部门”。他们甚至连一点补偿措施都没有，连一张只能在TUI使用的代金券都没有，就直接拒绝任何退款。
我的建议是，任何想预订此航班的人，千万不要把钱浪费在仅有的两家餐厅里那些价格虚高的冷热食物上！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
