旅行
账户
Kate E
Do not honour all that's included in the price / poor health and safety practices.
Swadlincote Snowsports Centre的点评
点评：My mother purchased a snowboarding day for my son. He really enjoyed it but during the last hour, fell and hurt his wrist. He therefore didn’t want to return for a while for the practice session that is included the price. I’ve called today to ask for it to be booked and was advised that normally it needs to be booked within 6 months of the day session but they would do it as a ‘gesture of goodwill’. No where within the purchase details does it say it needs to be booked within 6 months either way, they then retracted it and said as 12 months has passed, he won’t know what to do anymore and therefore can not use the practice session. I asked if I could pay for it to be upgraded but despite the injury (due to rough slope) they couldn’t do that and I would have to pay for a lesson separately. At a cost of £110 this is appalling customer service. They also neglected their health and safety duty in actioning a follow up phone call post his injury. They simply didn’t care after all, they’ve got the money- that’s all they cared about.
翻译：我妈妈为我儿子买了一天的滑雪板。他真的很喜欢，但在最后一小时摔倒了，伤了手腕。因此，他暂时不想回来参加包含在价格内的练习课程。我今天打电话要求预订，被告知通常需要在滑雪板课程开始后的 6 个月内预订，但他们这样做是为了“表示善意”。在购买详情中没有任何地方说需要在 6 个月内预订，然后他们撤回了预订，并说 12 个月过去了，他不知道该怎么做了，因此不能参加练习课程。我问我是否可以付费升级，但尽管受伤了（由于坡度陡峭），他们也无法这样做，我必须单独支付课程费用。花费 110 英镑，这种客户服务真是太糟糕了。他们还忽视了健康和安全责任，没有在受伤后打电话跟进。他们根本就不在乎，毕竟他们有钱——这才是他们唯一关心的。
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