下载App
旅行
账户
kimberleyo404
Avoid like the plague, filthy, broken facilities, shocking customer service.
Park Hall Spa的点评
点评：Id love to have left 0/5 to be honest.
Went with friend to "the newly renovated luxurious spa" - it was anything but.
The steam room wasn't working at all and the sauna was no hotter than 66 degrees. The "emotional shower" triggered feelings only of confusion. The hydrotherapy pool had a dirty whiff to the water and only one of the two the lay down chairs inside the pool were working. The jacuzzi, on reflection, had a merky foam on top when the bubbles were on, suggesting the chemical balance and PH of the water was incorrect. There are 3 heated loungers next to this, 1 was working properly and the other 2, not so much.
The general flow of this self proclaimed luxurious spa flows like the inside of what I'd imagine a low security women's prison would feel like. Dark corridors with breeze block walls, rooms painted black, nobody around and PVC style doors with A4 paper sellotaped to the window section added to our list bafflement.
However, the changing rooms were something else! The smell of drains was strong in the air, piles of dirty towels left strewn across the floor mounted during the 90 minutes we endured and the hair in the clogged drains was enough to make us feel so unclean, that we actually showered again when we got home!
The Manager, Payam, has had receipt of our complaint now for 9 days. He firstly offered us a complimentary return visit, and as were are neither stupid nor gluttons for punishment, we declined.
He counter argued that the facilities were fit for purpose and offered a 50% refund. Again, we have stood our ground and asked for a full refund as we have not had what we paid for. Atrocious customer service is now added to a long list of complaints we have about this place.
I will be pursuing my complaint further and am baffled that this is part of the Radisson group.
Avoid like the plague!
Went with friend to "the newly renovated luxurious spa" - it was anything but.
The steam room wasn't working at all and the sauna was no hotter than 66 degrees. The "emotional shower" triggered feelings only of confusion. The hydrotherapy pool had a dirty whiff to the water and only one of the two the lay down chairs inside the pool were working. The jacuzzi, on reflection, had a merky foam on top when the bubbles were on, suggesting the chemical balance and PH of the water was incorrect. There are 3 heated loungers next to this, 1 was working properly and the other 2, not so much.
The general flow of this self proclaimed luxurious spa flows like the inside of what I'd imagine a low security women's prison would feel like. Dark corridors with breeze block walls, rooms painted black, nobody around and PVC style doors with A4 paper sellotaped to the window section added to our list bafflement.
However, the changing rooms were something else! The smell of drains was strong in the air, piles of dirty towels left strewn across the floor mounted during the 90 minutes we endured and the hair in the clogged drains was enough to make us feel so unclean, that we actually showered again when we got home!
The Manager, Payam, has had receipt of our complaint now for 9 days. He firstly offered us a complimentary return visit, and as were are neither stupid nor gluttons for punishment, we declined.
He counter argued that the facilities were fit for purpose and offered a 50% refund. Again, we have stood our ground and asked for a full refund as we have not had what we paid for. Atrocious customer service is now added to a long list of complaints we have about this place.
I will be pursuing my complaint further and am baffled that this is part of the Radisson group.
Avoid like the plague!
翻译：说实话，我真想给0/5分。
和朋友一起去了“新装修的豪华水疗中心”——结果完全不是。
蒸汽房完全没用，桑拿房的温度也不超过66华氏度（约20摄氏度）。“情绪淋浴”只引发了困惑。水疗池的水里有一股脏兮兮的气味，池内两张躺椅只有一张能用。按摩浴缸，仔细一看，当气泡打开时，上面会冒出一层泡沫，说明水的化学平衡和酸碱度不对。旁边有三张加热躺椅，一张工作正常，另外两张不太好。
这家自称豪华的水疗中心的整体流程，就像我想象中低安全级别的女子监狱一样。昏暗的走廊，轻质砌块墙，房间漆成黑色，周围空无一人，PVC风格的门窗上还贴着A4纸，这更让我们感到困惑。
然而，更衣室真是糟糕透了！空气中弥漫着浓重的下水道气味，脏毛巾散落在地板上，在我们忍受的90分钟里越积越多，堵塞的下水道里的头发也让我们感觉脏得不行，以至于我们回家后又洗了一次澡！
经理Payam已经收到我们的投诉9天了。他一开始提出可以免费回访，但我们既不傻也不贪图惩罚，所以拒绝了。
他反驳说，设施已经满足要求，并提出退款50%。我们再次坚持立场，要求全额退款，因为我们没有得到我们支付的费用。糟糕的客户服务现在又成了我们对这家酒店的一大抱怨。
我会进一步跟进我的投诉，我很困惑这家酒店竟然是丽笙集团旗下的酒店。
一定要避开这家酒店！
和朋友一起去了“新装修的豪华水疗中心”——结果完全不是。
蒸汽房完全没用，桑拿房的温度也不超过66华氏度（约20摄氏度）。“情绪淋浴”只引发了困惑。水疗池的水里有一股脏兮兮的气味，池内两张躺椅只有一张能用。按摩浴缸，仔细一看，当气泡打开时，上面会冒出一层泡沫，说明水的化学平衡和酸碱度不对。旁边有三张加热躺椅，一张工作正常，另外两张不太好。
这家自称豪华的水疗中心的整体流程，就像我想象中低安全级别的女子监狱一样。昏暗的走廊，轻质砌块墙，房间漆成黑色，周围空无一人，PVC风格的门窗上还贴着A4纸，这更让我们感到困惑。
然而，更衣室真是糟糕透了！空气中弥漫着浓重的下水道气味，脏毛巾散落在地板上，在我们忍受的90分钟里越积越多，堵塞的下水道里的头发也让我们感觉脏得不行，以至于我们回家后又洗了一次澡！
经理Payam已经收到我们的投诉9天了。他一开始提出可以免费回访，但我们既不傻也不贪图惩罚，所以拒绝了。
他反驳说，设施已经满足要求，并提出退款50%。我们再次坚持立场，要求全额退款，因为我们没有得到我们支付的费用。糟糕的客户服务现在又成了我们对这家酒店的一大抱怨。
我会进一步跟进我的投诉，我很困惑这家酒店竟然是丽笙集团旗下的酒店。
一定要避开这家酒店！
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
