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Sam S
Lovely venue but awful merchandise staff
Brighton Dome的点评
点评：First thing to say is Brighton Dome is a lovely venue. We attended a concert on Monday night, fablulous! Decent drink prices and minimal queuing. My gripe is your staff on the merchandise stand. We travelled from Derby to see our favourite band and decided to treat ourselves with some merch before the performance as we knew we wouldn’t have time afterwards. Your staff are incredibly rude, officious and unhelpful. We purchased a good amount of stuff and innocently asked for a bag. The answer was “no bags, you can purchase a material one for £15” We could see there were paper bags and had also seen others with them. When we enquired we were told they were for “VIP’s” only. As we knew we would need to be off straight after we asked if the items could be saved behind the counter for a quick getaway, the reply was “we’re not a cloakroom you know!” Yes, I can see that. We were happy to buy a “paper VIP bag” but, no, not allowed. So we basically ended up like contestants from Crackerjack throughout the performance. The tone of your staff was one of not my problem, get over it or buy a £15 material bag. A recap of customer service is required by your staff who are paid to sell merchandise on behalf of your performers.
翻译：首先要说的是，布莱顿圆顶剧场真是个好地方。我们周一晚上去看了一场音乐会，棒极了！饮料价格合理，排队也很少。我最不满的是你们周边商品摊位的工作人员。我们从德比赶来观看我们最喜欢的乐队演出，演出前我们决定买些周边商品犒劳自己，因为我们知道演出结束后没时间了。你们的工作人员非常粗鲁、傲慢，而且根本不乐于助人。我们买了不少东西，还天真地要了一个袋子。答案是“没有袋子，你可以花15英镑买一个布袋子”。我们看到有纸袋，也看到过其他人用纸袋。我们询问后，被告知这些是“VIP”专用的。我们知道，我们问完东西能不能放在柜台后面快速取走后就得马上走，结果他们回答说“我们不是衣帽间！”是的，我明白。我们很乐意买一个“纸质VIP袋”，但是，不，不允许。所以整个演出我们基本上都像Crackerjack的参赛者一样。你们员工的语气就像“不是我的问题，算了吧，不然就买个15英镑的资料包”。你们的员工需要总结一下客户服务，因为他们拿钱来帮表演者卖周边。
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