旅行
账户
valaxton
Great location, needs some improvements
Crabwall Manor Hotel and Spa的点评
点评：The location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
翻译：这家酒店的位置很棒，非常靠近切斯特和周围的所有景点。
就房间而言，我们的房间非常宽敞，床也很大。但是这是两张单人床拼在一起的，所以两张床之间有缝隙。
这大概就是它的优点了。不过，房间和浴室的大小确实是一个优点，尤其是带着婴儿旅行。
我们不得不花 5 英镑租一张旅行婴儿床，最后我们没有用它。婴儿床床垫似乎从未更换过，而且非常薄且凹凸不平，显得多余。通过床垫的残留部分可以明显感觉到婴儿床底部的木板，这意味着我们的宝宝醒来时感到不舒服，我们不得不将他转移到床上。
就需要改进的地方而言：
清洁度
房间地板非常脏，最好再吸尘一次。起初，我把这归咎于元旦那天入住，然后那天有很多人退房，但仔细一看，整个酒店似乎有点脏。
水疗池特别脏。更衣室的地板上布满了头发和一般的污垢。淋浴看起来好像几个月没有好好擦洗过了，地板和墙壁上到处都是黄色的积垢。这可不是你对水疗中心的期望！更糟糕的是，游泳后我感染了诺如病毒。
服务
我们第一次遇到接待人员时感觉很好，这位女士非常热情友好。我们还遇到了清洁工，她也很可爱。我们遇到的其他工作人员都不太好。要么粗鲁，要么冷漠，我知道这可能不是你理想的工作，但微笑服务很重要。
设施
在繁忙时段，热水需要一段时间才能流出，房间里有指示牌。但是，水根本流不出来。温度确实很舒适，但如果你喜欢在较热的地方洗澡或淋浴，那就不太好。
每天有三次可以带孩子去游泳的时间。如果这些时间只限于儿童/家庭，那就太好了，因为有不少成年人坐在泳池边和热水浴缸里。
早餐还可以，但很多时候都没有盖上盖子。
总的来说，住宿体验不是很好，不太可能再住这里了。
就房间而言，我们的房间非常宽敞，床也很大。但是这是两张单人床拼在一起的，所以两张床之间有缝隙。
这大概就是它的优点了。不过，房间和浴室的大小确实是一个优点，尤其是带着婴儿旅行。
我们不得不花 5 英镑租一张旅行婴儿床，最后我们没有用它。婴儿床床垫似乎从未更换过，而且非常薄且凹凸不平，显得多余。通过床垫的残留部分可以明显感觉到婴儿床底部的木板，这意味着我们的宝宝醒来时感到不舒服，我们不得不将他转移到床上。
就需要改进的地方而言：
清洁度
房间地板非常脏，最好再吸尘一次。起初，我把这归咎于元旦那天入住，然后那天有很多人退房，但仔细一看，整个酒店似乎有点脏。
水疗池特别脏。更衣室的地板上布满了头发和一般的污垢。淋浴看起来好像几个月没有好好擦洗过了，地板和墙壁上到处都是黄色的积垢。这可不是你对水疗中心的期望！更糟糕的是，游泳后我感染了诺如病毒。
服务
我们第一次遇到接待人员时感觉很好，这位女士非常热情友好。我们还遇到了清洁工，她也很可爱。我们遇到的其他工作人员都不太好。要么粗鲁，要么冷漠，我知道这可能不是你理想的工作，但微笑服务很重要。
设施
在繁忙时段，热水需要一段时间才能流出，房间里有指示牌。但是，水根本流不出来。温度确实很舒适，但如果你喜欢在较热的地方洗澡或淋浴，那就不太好。
每天有三次可以带孩子去游泳的时间。如果这些时间只限于儿童/家庭，那就太好了，因为有不少成年人坐在泳池边和热水浴缸里。
早餐还可以，但很多时候都没有盖上盖子。
总的来说，住宿体验不是很好，不太可能再住这里了。
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