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Deanna A
Products are garbage, customer service is worse
Island Water Sports的点评
点评：This review is for the new Pompano Beach Location
One star is too generous. My Mom spent $70 on three beach towels at this new store by the pier in Pompano Beach, and it was an absolute waste. After using them once and washing them (as instructed), they were pilled, ripped, and completely falling apart—all within one day. For the price, she expected quality. What she got was dollar-store garbage with a boutique price tag.
When she returned to the store with the towels and her receipt, she was told that their policy doesn’t allow returns on used items—which she totally understands. But how else is she supposed to know how a product holds up if she doesn't use and wash it? These towels were clearly faulty and poorly made.
Trying to be reasonable, she even offered to take a store credit instead of a refund because she understood the limitations of their policy. But the manager was rude, unhelpful, and dismissive, making no effort to stand behind their products or find a solution. She asked to speak with the owner, and while her name and number were taken, it’s now been three weeks with no follow-up whatsoever.
Bottom line: don’t waste your money here. The products are garbage, the customer service is worse, and they clearly have no interest in retaining customers. Plenty of better places to shop in Pompano Beach—this is not one of them.
One star is too generous. My Mom spent $70 on three beach towels at this new store by the pier in Pompano Beach, and it was an absolute waste. After using them once and washing them (as instructed), they were pilled, ripped, and completely falling apart—all within one day. For the price, she expected quality. What she got was dollar-store garbage with a boutique price tag.
When she returned to the store with the towels and her receipt, she was told that their policy doesn’t allow returns on used items—which she totally understands. But how else is she supposed to know how a product holds up if she doesn't use and wash it? These towels were clearly faulty and poorly made.
Trying to be reasonable, she even offered to take a store credit instead of a refund because she understood the limitations of their policy. But the manager was rude, unhelpful, and dismissive, making no effort to stand behind their products or find a solution. She asked to speak with the owner, and while her name and number were taken, it’s now been three weeks with no follow-up whatsoever.
Bottom line: don’t waste your money here. The products are garbage, the customer service is worse, and they clearly have no interest in retaining customers. Plenty of better places to shop in Pompano Beach—this is not one of them.
翻译：这篇评论是写给庞帕诺比奇新店的。
一星太慷慨了。我妈妈在庞帕诺比奇码头边的这家新店花了70美元买了三条沙滩巾，结果完全浪费了。用过一次并按说明洗过之后，毛巾就起球、撕破、完全散架了——所有这些都发生在一天之内。就这个价格而言，她期望的是质量。结果她收到的却是贴着精品店价格标签的一元店垃圾。
当她拿着毛巾和收据回到店里时，被告知他们的政策不允许退换二手商品——她完全理解这一点。但如果她不去用也不去洗，她又怎么知道一件产品是否耐用呢？这些毛巾显然有瑕疵，做工粗糙。
为了讲道理，她甚至提出接受商店抵用金而不是退款，因为她明白他们政策的局限性。但经理态度粗鲁，不予理睬，而且对顾客不屑一顾，既没有努力维护他们的产品，也没有努力寻找解决方案。她要求与店主通话，虽然她的姓名和电话号码已被记录，但已经过去三周了，没有任何后续消息。
总之：千万别在这里浪费钱。产品垃圾，客服更差，而且他们显然对留住顾客毫无兴趣。庞帕诺比奇有很多更好的购物场所——这家店不在其中。
一星太慷慨了。我妈妈在庞帕诺比奇码头边的这家新店花了70美元买了三条沙滩巾，结果完全浪费了。用过一次并按说明洗过之后，毛巾就起球、撕破、完全散架了——所有这些都发生在一天之内。就这个价格而言，她期望的是质量。结果她收到的却是贴着精品店价格标签的一元店垃圾。
当她拿着毛巾和收据回到店里时，被告知他们的政策不允许退换二手商品——她完全理解这一点。但如果她不去用也不去洗，她又怎么知道一件产品是否耐用呢？这些毛巾显然有瑕疵，做工粗糙。
为了讲道理，她甚至提出接受商店抵用金而不是退款，因为她明白他们政策的局限性。但经理态度粗鲁，不予理睬，而且对顾客不屑一顾，既没有努力维护他们的产品，也没有努力寻找解决方案。她要求与店主通话，虽然她的姓名和电话号码已被记录，但已经过去三周了，没有任何后续消息。
总之：千万别在这里浪费钱。产品垃圾，客服更差，而且他们显然对留住顾客毫无兴趣。庞帕诺比奇有很多更好的购物场所——这家店不在其中。
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