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Mohamed T
Worst place ever
Massimo Beach Club Egypt's的点评
点评：Very disappointing experience with Massimo Beach Club in El Alamein.
I initially called to ask about the beach club, fees, and reservation process. I was told that the Social Media Team would continue with my reservation via WhatsApp.
I contacted them and clearly stated that I wanted to make a reservation for the same day. They asked me to send Instagram profile screenshots instead of links. Some profiles were private, so I had to take screenshots and send everything they requested.
After sending all the information, I received no proper response. I followed up and reminded them that we wanted to come that day. It was around 12:30 PM. Still no reply. I sent another "Hello?" and got nothing. I even called around 10 minutes later — no one answered.
Eventually, two of my friends who were already in the area went to the beach club in person. They were told that the venue accepts couples or mixed groups.
My question is simple: Why wasn't this communicated from the beginning?
If this is your policy, that's completely your right. But why ask for all the information, make the customer go through the trouble of sending screenshots, and then not even bother to explain that the reservation doesn't meet your requirements?
What made it worse was being told, "Yes, we saw your messages."
If you saw them, why didn't you reply?
My issue isn't that the reservation was rejected. My issue is the lack of communication and poor customer service.
A simple message explaining the policy would have saved everyone's time.
Very disappointing experience.
I initially called to ask about the beach club, fees, and reservation process. I was told that the Social Media Team would continue with my reservation via WhatsApp.
I contacted them and clearly stated that I wanted to make a reservation for the same day. They asked me to send Instagram profile screenshots instead of links. Some profiles were private, so I had to take screenshots and send everything they requested.
After sending all the information, I received no proper response. I followed up and reminded them that we wanted to come that day. It was around 12:30 PM. Still no reply. I sent another "Hello?" and got nothing. I even called around 10 minutes later — no one answered.
Eventually, two of my friends who were already in the area went to the beach club in person. They were told that the venue accepts couples or mixed groups.
My question is simple: Why wasn't this communicated from the beginning?
If this is your policy, that's completely your right. But why ask for all the information, make the customer go through the trouble of sending screenshots, and then not even bother to explain that the reservation doesn't meet your requirements?
What made it worse was being told, "Yes, we saw your messages."
If you saw them, why didn't you reply?
My issue isn't that the reservation was rejected. My issue is the lack of communication and poor customer service.
A simple message explaining the policy would have saved everyone's time.
Very disappointing experience.
翻译：在埃尔阿拉曼的马西莫海滩俱乐部，我的体验极其糟糕。
起初我打电话询问了关于海滩俱乐部的相关信息、费用以及预订流程。对方告诉我，社交媒体团队会通过WhatsApp来协助我完成预订。
我随即联系了他们，并明确表示希望当天就能预订。他们要求我发送Instagram个人资料页面的截图而非链接。由于有些账号设置为私密状态，我只好逐一截图并按要求全部发送过去。在发送了所有信息后，我并没有收到任何适当的回复。我又去跟进并提醒他们我们那天确实要去。当时大概是中午12点半。依然没有回音。我又发了一条“您好？”，还是没有任何回应。大约10分钟后我还打了电话，但没人接听。
最后，两位当时就在附近的朋友们亲自前往了那个海滩俱乐部。他们得知该场所接纳情侣或混合组成的团体。我的问题很简单：为什么一开始没有告知呢？
如果这是你们的政策，那完全是你们的自由。但为什么要索要所有信息、让客户费心发送截图，最后却连“该预订不符合您的要求”这样的说明都懒得给呢？
更糟糕的是，他们还说：“是的，我们看到了您的消息。”
既然看到了，为什么不回复呢？
我的问题并不在于预订被拒绝了。我的问题在于沟通不畅以及糟糕的客户服务。
如果能发一条简单的消息来说明相关政策，就能节省大家的时间了。
这次体验实在令人失望。
起初我打电话询问了关于海滩俱乐部的相关信息、费用以及预订流程。对方告诉我，社交媒体团队会通过WhatsApp来协助我完成预订。
我随即联系了他们，并明确表示希望当天就能预订。他们要求我发送Instagram个人资料页面的截图而非链接。由于有些账号设置为私密状态，我只好逐一截图并按要求全部发送过去。在发送了所有信息后，我并没有收到任何适当的回复。我又去跟进并提醒他们我们那天确实要去。当时大概是中午12点半。依然没有回音。我又发了一条“您好？”，还是没有任何回应。大约10分钟后我还打了电话，但没人接听。
最后，两位当时就在附近的朋友们亲自前往了那个海滩俱乐部。他们得知该场所接纳情侣或混合组成的团体。我的问题很简单：为什么一开始没有告知呢？
如果这是你们的政策，那完全是你们的自由。但为什么要索要所有信息、让客户费心发送截图，最后却连“该预订不符合您的要求”这样的说明都懒得给呢？
更糟糕的是，他们还说：“是的，我们看到了您的消息。”
既然看到了，为什么不回复呢？
我的问题并不在于预订被拒绝了。我的问题在于沟通不畅以及糟糕的客户服务。
如果能发一条简单的消息来说明相关政策，就能节省大家的时间了。
这次体验实在令人失望。
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