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Avoid Surprice Car Rental at Cagliari Airport
Surprice的点评
点评：Avoid Surprice Car Rental at Cagliari Airport – Terrible Experience for Families
Rating: 1/5
Location: Cagliari Airport, Sardinia
I strongly advise anyone—especially families traveling with young children to AVOID Surprice Rent a Car at Cagliari Airport. We paid nearly £700 for a Jeep Compass, expecting a smooth experience, but got nothing short of terrible customer service and unsafe conditions.
Key Issues We Encountered:
Shuttle & Pickup Delays: Upon arrival as a family of five (including three kids under 9), we called customer service per instructions. We had to wait nearly 40 minutes for a shuttle because they were using a small 6-seater vehicle shared with another company. Once at the office, we spent another hour waiting in line.Wrong Transmission Delivered: We paid extra specifically for an automatic transmission so both my partner and I could drive. On arrival, they claimed no automatics were available, shrugged it off, and promised "the price wouldn't change." After 4 hours of travel, with exhausted kids, we had no choice but to accept a manual car.
Dirty & Unprepared Vehicle: The car was filthy inside and out covered in sand, with a dirty windscreen, dusty interior, and only a quarter tank of diesel.
Critical Maintenance Alert (DEF/AdBlue): Just 15 minutes into our drive on the highway, a dashboard alert popped up warning: "Engine will not restart in 80 miles, refill DEF." Terrified of getting stranded with our kids, we called customer service and had to drive all the way back.
Dismissive & Rude Staff: Back at the parking area, we were told to wander around looking for a "man in a white T-shirt." When we finally found the staff member who handed us the key, she literally ran the error code through ChatGPT and told us to go buy AdBlue at a petrol station ourselves! When I explained that fluid maintenance is the rental company's responsibility not the customer's both she and the attendant became extremely rude and defensive, mocking us for "making a fuss over a few euros" before walking away.
Out-of-Pocket Expenses: We were forced to go to the nearest station and pay €28 out of our own pocket to fill the AdBlue tank just to make the car drivable.
Non-existent Return Service: When returning the car at 7:00 AM, the office was completely unattended with no one answering calls. We were forced to pay for an Uber just to reach the airport terminal on time.
Final Thoughts:
I understand Italian, so I fully comprehended how dismissively and disrespectfully the staff were speaking about us. They showed zero empathy for tourists with young children stranded in an unfamiliar place.
Paying top-tier rental prices should guarantee a safe, clean vehicle and professional service. Surprice failed on every single front. Do yourself a favor and book elsewhere!
Rating: 1/5
Location: Cagliari Airport, Sardinia
I strongly advise anyone—especially families traveling with young children to AVOID Surprice Rent a Car at Cagliari Airport. We paid nearly £700 for a Jeep Compass, expecting a smooth experience, but got nothing short of terrible customer service and unsafe conditions.
Key Issues We Encountered:
Shuttle & Pickup Delays: Upon arrival as a family of five (including three kids under 9), we called customer service per instructions. We had to wait nearly 40 minutes for a shuttle because they were using a small 6-seater vehicle shared with another company. Once at the office, we spent another hour waiting in line.Wrong Transmission Delivered: We paid extra specifically for an automatic transmission so both my partner and I could drive. On arrival, they claimed no automatics were available, shrugged it off, and promised "the price wouldn't change." After 4 hours of travel, with exhausted kids, we had no choice but to accept a manual car.
Dirty & Unprepared Vehicle: The car was filthy inside and out covered in sand, with a dirty windscreen, dusty interior, and only a quarter tank of diesel.
Critical Maintenance Alert (DEF/AdBlue): Just 15 minutes into our drive on the highway, a dashboard alert popped up warning: "Engine will not restart in 80 miles, refill DEF." Terrified of getting stranded with our kids, we called customer service and had to drive all the way back.
Dismissive & Rude Staff: Back at the parking area, we were told to wander around looking for a "man in a white T-shirt." When we finally found the staff member who handed us the key, she literally ran the error code through ChatGPT and told us to go buy AdBlue at a petrol station ourselves! When I explained that fluid maintenance is the rental company's responsibility not the customer's both she and the attendant became extremely rude and defensive, mocking us for "making a fuss over a few euros" before walking away.
Out-of-Pocket Expenses: We were forced to go to the nearest station and pay €28 out of our own pocket to fill the AdBlue tank just to make the car drivable.
Non-existent Return Service: When returning the car at 7:00 AM, the office was completely unattended with no one answering calls. We were forced to pay for an Uber just to reach the airport terminal on time.
Final Thoughts:
I understand Italian, so I fully comprehended how dismissively and disrespectfully the staff were speaking about us. They showed zero empathy for tourists with young children stranded in an unfamiliar place.
Paying top-tier rental prices should guarantee a safe, clean vehicle and professional service. Surprice failed on every single front. Do yourself a favor and book elsewhere!
翻译：切勿在卡利亚里机场选择Surprice租车公司——对带小孩的家庭而言是一次糟糕至极的经历
评分：1/5
地点：撒丁岛，卡利亚里机场
我强烈建议所有人——尤其是带着幼童的家庭，千万别在卡利亚里机场选择Surprice租车公司。我们为租用一辆Jeep Compass支付了近700英镑，本以为会有一段顺利的旅途体验，结果却遭遇了极其糟糕的客户服务以及诸多安全隐患。我们遇到的问题：
班车与接送延迟：我们一家五口（包括三个9岁以下的孩子）抵达后，按照指示拨打了客服电话。由于他们使用的是一辆仅能容纳6人的小型车辆，且该车还与其他公司共用，我们不得不等待近40分钟才等到班车。抵达办公室后，我们又排了一个小时的队。
变速箱型号错误：我们额外付费选择了自动变速箱，就是为了让我和我的伴侣都能开车。然而抵达后……他们声称没有自动挡车可供选择，对此漠不关心，还保证“价格不会变动”。在行驶了4个小时后，孩子们都筋疲力尽，我们别无选择，只能接受一辆手动挡汽车。
车辆脏污且维护不善：车内车外都脏得不堪，到处是沙子；挡风玻璃很脏，车内布满灰尘，柴油也只剩四分之一油箱的量。
关键维护警报（DEF/尿素溶液）：我们在高速公路上行驶仅15分钟后……仪表盘上弹出一则警告：“发动机在行驶80英里后将无法重新启动，请补充DEF液。”一想到孩子们可能会因此被困在路上，我们吓得不行，立刻联系客服，结果不得不开车原路返回。
态度冷漠又无礼的工作人员：回到停车场后，对方让我们四处寻找“穿白色T恤的男子”。当我们终于找到那位给我们钥匙的工作人员时，她竟直接用ChatGPT查询了错误代码，然后让我们自己去加油站购买AdBlue！当我解释说车辆液体的补充是租车公司的责任而非顾客的义务时，她和工作人员立刻变得极其无礼且充满戒心，还嘲笑我们“为了几欧元大惊小怪”，随后便扬长而去。
自费支出：我们被迫前往最近的加油站，自掏腰包支付了28欧元来加注尿素溶液，只为让汽车能够正常行驶。
根本不存在的还车服务：凌晨7点我们去还车时……办公室里完全无人值守，没人接听电话。我们不得不花钱叫Uber，才得以准时抵达机场航站楼。
结语：
我懂意大利语，因此完全明白工作人员是以多么轻蔑且不尊重的态度来谈论我们。对于那些带着年幼孩子、身处陌生环境的游客，他们毫无同情心可言。
支付高昂的租车费用理应换来安全、整洁的车辆以及专业的服务。Surprice在各个方面都表现糟糕。为了你自己着想，请选择其他平台预订吧！
评分：1/5
地点：撒丁岛，卡利亚里机场
我强烈建议所有人——尤其是带着幼童的家庭，千万别在卡利亚里机场选择Surprice租车公司。我们为租用一辆Jeep Compass支付了近700英镑，本以为会有一段顺利的旅途体验，结果却遭遇了极其糟糕的客户服务以及诸多安全隐患。我们遇到的问题：
班车与接送延迟：我们一家五口（包括三个9岁以下的孩子）抵达后，按照指示拨打了客服电话。由于他们使用的是一辆仅能容纳6人的小型车辆，且该车还与其他公司共用，我们不得不等待近40分钟才等到班车。抵达办公室后，我们又排了一个小时的队。
变速箱型号错误：我们额外付费选择了自动变速箱，就是为了让我和我的伴侣都能开车。然而抵达后……他们声称没有自动挡车可供选择，对此漠不关心，还保证“价格不会变动”。在行驶了4个小时后，孩子们都筋疲力尽，我们别无选择，只能接受一辆手动挡汽车。
车辆脏污且维护不善：车内车外都脏得不堪，到处是沙子；挡风玻璃很脏，车内布满灰尘，柴油也只剩四分之一油箱的量。
关键维护警报（DEF/尿素溶液）：我们在高速公路上行驶仅15分钟后……仪表盘上弹出一则警告：“发动机在行驶80英里后将无法重新启动，请补充DEF液。”一想到孩子们可能会因此被困在路上，我们吓得不行，立刻联系客服，结果不得不开车原路返回。
态度冷漠又无礼的工作人员：回到停车场后，对方让我们四处寻找“穿白色T恤的男子”。当我们终于找到那位给我们钥匙的工作人员时，她竟直接用ChatGPT查询了错误代码，然后让我们自己去加油站购买AdBlue！当我解释说车辆液体的补充是租车公司的责任而非顾客的义务时，她和工作人员立刻变得极其无礼且充满戒心，还嘲笑我们“为了几欧元大惊小怪”，随后便扬长而去。
自费支出：我们被迫前往最近的加油站，自掏腰包支付了28欧元来加注尿素溶液，只为让汽车能够正常行驶。
根本不存在的还车服务：凌晨7点我们去还车时……办公室里完全无人值守，没人接听电话。我们不得不花钱叫Uber，才得以准时抵达机场航站楼。
结语：
我懂意大利语，因此完全明白工作人员是以多么轻蔑且不尊重的态度来谈论我们。对于那些带着年幼孩子、身处陌生环境的游客，他们毫无同情心可言。
支付高昂的租车费用理应换来安全、整洁的车辆以及专业的服务。Surprice在各个方面都表现糟糕。为了你自己着想，请选择其他平台预订吧！
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