点评:It's always been a dream of mine to pet a baby bear or even just to see one. My In-laws got me a tour package to single vision for Christmas and I was so excited to go. We live about 3 hours from the facility and so we planned a weekend for our anniversary to go to Single Vision and then to saint Augustine. We booked egerything online and a few days before the trip I got an email from Single vision stating they could not do that weekend and he had family coming and forgot to take it off the schedule... Now i was pretty upset as we had planned our whole anniversary around it and so i tried to make things work... asked if we dould do a Monday since we would be coming home that day and could swing by on the way home... Instead i was given attitude like it was my fault. Finally i was told he would refund me which would be the rightvthing to do since it was his mistake in not removing those dates... it has been a whole year and I have gotten nothing... I am out 200.00 and not so much as a rescheduling offered... had i known he was going to blow me off and just say he would refund me and then not do it then i could have tried to make another day work even though we are 3 hours away... Very unprofessional!!
翻译:抚摸一只小熊,甚至只是看看一只小熊,一直是我的梦想。我的姻亲给我买了一份圣诞节旅游套餐,我很高兴能去。我们住的地方距离该设施约 3 小时路程,因此我们计划在周年纪念日的周末前往 Single Vision,然后前往圣奥古斯丁。我们在网上预订了 egerything ,旅行前几天我收到了 Single Vision 的一封电子邮件,说他们那个周末不能去,他有家人来,却忘了把它从日程中取消……现在我很沮丧,因为我们计划好了我们围绕它度过了整个周年纪念日,所以我试图让事情顺利进行...问我们是否可以在星期一进行,因为我们那天会回家,并且可以在回家的路上顺便经过...相反,我得到了这样的态度我的错。最后我被告知他会退款给我,这将是正确的做法,因为他错误地没有删除这些日期...已经整整一年了,我什么也没得到...我已经出了 200.00 并且没有那么多作为重新安排的提议...如果我知道他会拒绝我并只是说他会退款给我然后不这样做,那么我可能会尝试再工作一天,即使我们还有 3 小时的路程...非常不专业!