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Lovely setting. Spa too small for amount of activities management are squeezing into it.
AquaManda的点评
点评：The spa is in a lovely setting, and on the very rare occasion it is quiet, it is delightful to have a swim in and use the other spa facilities.
However, the spa area and swimming pool is small, and as a swimming member, I frequently find it too busy to have a decent swim, and have often been kicked in the pool. This turns what should be a relaxing experience into a stressful one, the complete opposite of the relaxing experience I am looking for when using the spa area.
The spa appear to be trying to fit in too many different activities into the small spa area, such as having swimming memberships, sometimes several aqua aerobics classes a day, spa days, as well as hotel residents and children using the area at particular times. I appreciate the spa need to make money, but this apparent excessive drive for profit has turned what is meant to be a relaxing experience in the spa, into a stressful and unpleasant one for me.
The above is not helped by the apparent lack of spatial awareness and consideration of some other pool users, however if management weren't trying to squeeze so much into the small spa area, this may not be so much of an issue.
Due to the above, I have just cancelled my swimming membership as the above does not look like it's going to change any time soon, and I do not feel valued as a customer, I feel more like a cash cow. It's a shame that by being excessively profit driven, my customer experience has been diminished in this way.
However, the spa area and swimming pool is small, and as a swimming member, I frequently find it too busy to have a decent swim, and have often been kicked in the pool. This turns what should be a relaxing experience into a stressful one, the complete opposite of the relaxing experience I am looking for when using the spa area.
The spa appear to be trying to fit in too many different activities into the small spa area, such as having swimming memberships, sometimes several aqua aerobics classes a day, spa days, as well as hotel residents and children using the area at particular times. I appreciate the spa need to make money, but this apparent excessive drive for profit has turned what is meant to be a relaxing experience in the spa, into a stressful and unpleasant one for me.
The above is not helped by the apparent lack of spatial awareness and consideration of some other pool users, however if management weren't trying to squeeze so much into the small spa area, this may not be so much of an issue.
Due to the above, I have just cancelled my swimming membership as the above does not look like it's going to change any time soon, and I do not feel valued as a customer, I feel more like a cash cow. It's a shame that by being excessively profit driven, my customer experience has been diminished in this way.
翻译：水疗中心环境优美，偶尔会很安静，游泳和使用其他水疗设施非常愉快。
但是，水疗区和游泳池很小，作为游泳会员，我经常发现太忙而无法好好游泳，而且经常被踢到游泳池里。这使原本应该放松的体验变得紧张，与我使用水疗区时想要的放松体验完全相反。
水疗中心似乎试图将太多不同的活动安排在小水疗区内，例如提供游泳会员资格，有时一天有几节水中有氧运动课，水疗日，以及酒店住客和儿童在特定时间使用该区域。我理解水疗中心需要赚钱，但这种明显过度的营利行为已经将原本应该放松的水疗体验变成了紧张和不愉快的体验。
上述问题并没有因为其他泳池使用者明显缺乏空间意识和考虑而得到解决，但是如果管理层没有试图将这么多东西塞进狭小的水疗区，这可能就不是什么大问题了。
由于上述原因，我刚刚取消了我的游泳会员资格，因为上述情况看起来不会很快改变，而且我感觉自己作为顾客没有受到重视，我感觉自己更像是一头摇钱树。遗憾的是，由于过度追求利润，我的客户体验以这种方式被削弱了。
但是，水疗区和游泳池很小，作为游泳会员，我经常发现太忙而无法好好游泳，而且经常被踢到游泳池里。这使原本应该放松的体验变得紧张，与我使用水疗区时想要的放松体验完全相反。
水疗中心似乎试图将太多不同的活动安排在小水疗区内，例如提供游泳会员资格，有时一天有几节水中有氧运动课，水疗日，以及酒店住客和儿童在特定时间使用该区域。我理解水疗中心需要赚钱，但这种明显过度的营利行为已经将原本应该放松的水疗体验变成了紧张和不愉快的体验。
上述问题并没有因为其他泳池使用者明显缺乏空间意识和考虑而得到解决，但是如果管理层没有试图将这么多东西塞进狭小的水疗区，这可能就不是什么大问题了。
由于上述原因，我刚刚取消了我的游泳会员资格，因为上述情况看起来不会很快改变，而且我感觉自己作为顾客没有受到重视，我感觉自己更像是一头摇钱树。遗憾的是，由于过度追求利润，我的客户体验以这种方式被削弱了。
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