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Serafin S
Indie Campers gave us a van with faulty brakes, told us to “engine brake” in the Dolomites… the engine broke on the high
Indie Campers的点评
点评：This is by far the worst travel experience I’ve ever had, and I feel the need to warn others about Indie Campers.
We picked up a van in Milan on August 20th. The same van had been returned by another customer on August 18th — with a note in the damage report saying “mechanical malfunction – further diagnosis required.” No inspection was done before handing it to us. That was our mistake too: we trusted them and signed.
Within 48 hours (less than 10 hours of driving), the brakes started failing in the Dolomites. When I contacted their “on-road support,” their advice was terrifying: “Keep driving downhill using only the engine.” On mountain roads, with failing brakes.
Following that reckless instruction ended up destroying the engine itself. We had to crawl at 20 km/h on the highway all the way to Munich. We lost our itinerary, prepaid activities, and had to pay for repairs, camping, food, and parking out of pocket.
When I escalated, their staff (Sulam) literally told me over the phone “we are not a grocery store” as a way of refusing proper support. Imagine hearing that after being handed an unsafe vehicle that risked our lives.
Their Manifesto claims safety is their top priority and that when they fail, they “make amends and compensate accordingly.” In our case: safety was ignored, the vehicle was dangerous, the support was insulting, and the compensation process has been confusing at best.
I’m now escalating this through the European Consumer Centre (ECC-Net), but in the meantime: please, if you’re considering renting with Indie Campers — know the risks.
We picked up a van in Milan on August 20th. The same van had been returned by another customer on August 18th — with a note in the damage report saying “mechanical malfunction – further diagnosis required.” No inspection was done before handing it to us. That was our mistake too: we trusted them and signed.
Within 48 hours (less than 10 hours of driving), the brakes started failing in the Dolomites. When I contacted their “on-road support,” their advice was terrifying: “Keep driving downhill using only the engine.” On mountain roads, with failing brakes.
Following that reckless instruction ended up destroying the engine itself. We had to crawl at 20 km/h on the highway all the way to Munich. We lost our itinerary, prepaid activities, and had to pay for repairs, camping, food, and parking out of pocket.
When I escalated, their staff (Sulam) literally told me over the phone “we are not a grocery store” as a way of refusing proper support. Imagine hearing that after being handed an unsafe vehicle that risked our lives.
Their Manifesto claims safety is their top priority and that when they fail, they “make amends and compensate accordingly.” In our case: safety was ignored, the vehicle was dangerous, the support was insulting, and the compensation process has been confusing at best.
I’m now escalating this through the European Consumer Centre (ECC-Net), but in the meantime: please, if you’re considering renting with Indie Campers — know the risks.
翻译：这是迄今为止我经历过的最糟糕的旅行体验，我觉得有必要提醒大家别再提 Indie Campers 了。
我们8月20日在米兰提了一辆厢式货车。8月18日，另一位顾客把这辆车退回来了——损坏报告中写着“机械故障，需要进一步诊断”。在把车交给我们之前，他们没有进行任何检查。这也是我们的错误：我们太信任他们，就签了合同。
48小时内（行驶不到10小时），在多洛米蒂山脉，刹车开始失灵。当我联系他们的“道路支持”时，他们的建议吓坏了：“下坡时只用发动机。”在山路上，刹车失灵了。
按照这个鲁莽的指示，最终导致发动机损坏。我们不得不在高速公路上以20公里/小时的速度缓慢行驶到慕尼黑。我们的行程安排、预付的活动费用都丢失了，还得自掏腰包支付维修、露营、餐饮和停车费用。
当我上报投诉时，他们的工作人员（Sulam）竟然在电话里直接告诉我“我们不是杂货店”，以此拒绝提供适当的支持。想象一下，在被交给一辆不安全、危及生命的车辆后，听到这样的话会是什么感受。
他们的宣言声称安全是他们的首要任务，如果他们未能做到，他们会“做出弥补并进行相应的赔偿”。就我们的情况而言：安全被忽视，车辆很危险，支持服务令人感到无礼，赔偿流程也令人困惑不已。
我现在正在通过欧洲消费者中心 (ECC-Net) 上报此事，但与此同时：如果您正在考虑在 Indie Campers 租车，请务必了解相关风险。
我们8月20日在米兰提了一辆厢式货车。8月18日，另一位顾客把这辆车退回来了——损坏报告中写着“机械故障，需要进一步诊断”。在把车交给我们之前，他们没有进行任何检查。这也是我们的错误：我们太信任他们，就签了合同。
48小时内（行驶不到10小时），在多洛米蒂山脉，刹车开始失灵。当我联系他们的“道路支持”时，他们的建议吓坏了：“下坡时只用发动机。”在山路上，刹车失灵了。
按照这个鲁莽的指示，最终导致发动机损坏。我们不得不在高速公路上以20公里/小时的速度缓慢行驶到慕尼黑。我们的行程安排、预付的活动费用都丢失了，还得自掏腰包支付维修、露营、餐饮和停车费用。
当我上报投诉时，他们的工作人员（Sulam）竟然在电话里直接告诉我“我们不是杂货店”，以此拒绝提供适当的支持。想象一下，在被交给一辆不安全、危及生命的车辆后，听到这样的话会是什么感受。
他们的宣言声称安全是他们的首要任务，如果他们未能做到，他们会“做出弥补并进行相应的赔偿”。就我们的情况而言：安全被忽视，车辆很危险，支持服务令人感到无礼，赔偿流程也令人困惑不已。
我现在正在通过欧洲消费者中心 (ECC-Net) 上报此事，但与此同时：如果您正在考虑在 Indie Campers 租车，请务必了解相关风险。
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