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Chattanooga Skydiving Company的点评
点评：The lack of communication was a problem. First, several emails were sent with a question about a gift certificate that was bought last year which included a video. The policy had changed a couple of weeks before my jump and they never responded to the emails and they would not honor the video portion of the gift certificate upon arrival. Secondly, I had to fill out the release paperwork twice because of a computer glitch. Each time takes about 15 min even without reading what your signing. It would be nice if they had the paperwork online so you could take your time when reviewing it. No one explained to us what was going on with the delay until about 3 hours after out appointment time or told us that we could reschedule if we didn’t have time for the weather to clear up. They say there is a 30 minute class prior to jumping and there isn’t. You get your instructions as your heading into the plane. They pressure you to buy a video and then try to get you to upgrade. Videos are around $145 to $229. Then you need to buy goggles $20-$30 dollars. After the jump the crew mentions how you can leave a tip but by this time I felt I had been scammed out of enough money. The video did not show up in the time frame they said it would and luckily I had been given a card by my videographer with his cell phone so I sent him a text. I contacted the company per his instructions and tried to do live chat but got a message saying it usually takes up to 24 hrs. for them to respond. Why even offer a chat then? I left a message and no one called me back. It was my videographer who reached back out to me telling me he had checked on my video. I finally received my video three days after diving. Four days after jumping and repeated calls the person I jumped with was told she would not get a video as it was corrupted so she elected to take just the photos and receive a partial refund. It’s been almost a week and she has called on more than one occasion and still does not have a single photo from her jump. The jump itself and the crew were great but nothing else was. I would not recommend this particular company.
June 2022
June 2022
翻译：缺乏沟通是个问题。首先，发送了几封电子邮件，询问有关去年购买的包含视频的礼券的问题。该政策在我跳伞前几周发生了变化，他们从未回复过电子邮件，并且他们不会在抵达时兑现礼券的视频部分。其次，由于计算机故障，我不得不两次填写发布文件。即使不阅读您的签名，每次也需要大约 15 分钟。如果他们有在线的文书工作就更好了，这样您就可以花时间查看它。没有人向我们解释延迟到预约时间后大约 3 小时的情况，也没有人告诉我们如果我们没有时间让天气转晴，我们可以重新安排时间。他们说在跳跃前有 30 分钟的课程，但没有。当您登上飞机时，您会收到指示。他们迫使您购买视频，然后试图让您升级。视频的价格在 145 美元到 229 美元之间。然后你需要购买护目镜 $20-$30 美元。跳伞后，机组人员提到如何给小费，但此时我觉得我被骗了足够多的钱。视频没有在他们说的时间范围内出现，幸运的是我的摄像师用他的手机给了我一张卡片，所以我给他发了一条短信。我按照他的指示联系了该公司并尝试进行实时聊天，但收到一条消息说通常最多需要 24 小时。让他们做出回应。那为什么还要提供聊天呢？我留言了，没有人给我回电话。是我的摄像师联系了我，告诉我他已经查看了我的视频。潜水三天后，我终于收到了我的视频。跳伞四天后，和我一起跳伞的人反复打电话告诉她不会收到视频，因为视频已损坏，所以她选择只拍照片并获得部分退款。已经将近一周了，她不止一次拜访过她，但仍然没有一张她跳伞的照片。跳跃本身和机组人员都很棒，但没有别的。我不会推荐这家特定的公司。
2022 年 6 月
2022 年 6 月
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