点评:We booked this lobster boating tour months ago for my father’s 70th birthday trip — something we were all looking forward to and the main thing he wanted to do. We even confirmed the reservation yesterday. We are staying at Spruce Point Inn and saw the boat this morning. And yet, the boat left with another group whose trip was canceled yesterday. We were told it was their new scheduling system but difficult to swallow that our private trip had been bumped after months of excitement.
No meaningful apology. Only said they would refund us or book us tomorrow but the weather looks terrible. Just a last-minute cancellation with no effort to make it right.
This experience was supposed to be a highlight of our trip, and instead it left us scrambling and disappointed on a day that was meant to be special. Totally unacceptable. I would not recommend trusting this company with your plans — especially if the occasion is important.
翻译:几个月前,我们预订了这次龙虾游船之旅,作为我父亲70岁生日的庆祝——这是我们所有人翘首以盼的,也是他最想做的事情。我们昨天甚至确认了预订。我们住在云杉岬旅馆,今天早上看到了船。然而,昨天另一组游客的船却被取消了。我们被告知这是他们的新行程安排,但我们几个月来一直兴奋的私人行程被取消了,这让我们难以接受。
没有任何正式的道歉。他们只说会退款或明天帮我们预订,但天气看起来很糟糕。简直是最后一刻的取消,而且没有做出任何努力来弥补。
这次经历本应是我们旅行中的一大亮点,结果却让我们在一个本该特别的日子里手忙脚乱、失望至极。完全无法接受。我不建议把行程安排交给这家公司——尤其是在重要场合。