点评:My husband & I had the most upsetting experience at Sun Theatre Yarraville.
When we bought our tickets very early we requested the 2 back seats near the door but was told that they were for Emergency only & they only had seats in the very front row. The Ticket Staff, who was lovely, told us that once the movie starts if the emergency seats are vacant we could sit there.
The movie already started so we sat in the emergency vacant seats, as I have a stress fracture in my Left knee & wear a knee brace & it's very painful using the cinema stairs.
Once the movie was finished we were both interrogated by the Cinema Supervisor waiting to talk to us as soon as the cinema doors opened. She checked who was sitting in the emergency seats & started interrogating us, asking why we were sitting there.
We explained what the Cinema Ticket Staff told us when we bought out tickets (that once the movie starts if the emergency seats were vacant we could sit there).
The tone of the Supervisor was very condescending, said she had to give a refund to 2 people, (who were very late once the movie already started).
This Supervisor should be ashamed of herself, the way she treats disabled patrons.
In no way were we in the wrong, looks like the Supervisor rewards patrons who come very late & expect to sit in these emergency seats, when there's other vacant seats available in the front.
We have been loyal cinema patrons for years & this is the treatment we received.
WE WILL DEFINITELY BE NOT COMING BACK TO YARRAVILLE CINEMAS DUE TO THIS TERRIBLE EXPERIENCE TOWARDS DISABLED PATRONS !!!!
翻译:我和丈夫在亚拉维尔太阳剧院 (Sun Theatre Yarraville) 的经历最令人沮丧。
我们很早就买了票,要求坐在靠近门的后排两个座位,但被告知这两个座位只供紧急使用,而且只有最前排的座位。售票员很可爱,告诉我们,一旦电影开始,如果紧急座位空着,我们就可以坐在那里。
电影已经开始了,所以我们坐在紧急空座位上,因为我的左膝盖有应力性骨折,戴着护膝,走电影院的楼梯非常痛苦。
电影结束后,我们俩都被电影院主管盘问了,等着电影院门一打开就和我们谈话。她检查了谁坐在紧急座位上,然后开始盘问我们,问我们为什么坐在那里。
我们解释了电影院售票员在我们买票时告诉我们的话(一旦电影开始,如果紧急座位空着,我们就可以坐在那里)。
主管的语气非常傲慢,说她必须给两个人退款(电影已经开始后他们迟到了)。
这位主管应该为自己对待残疾顾客的方式感到羞耻。
我们绝对没有错,看起来主管奖励那些迟到并希望坐在这些紧急座位上的顾客,而前面还有其他空座位。
多年来,我们一直是忠实的电影观众,这就是我们受到的待遇。
由于残疾顾客的这种糟糕体验,我们绝对不会再来 YARRAVILLE 电影院了!!!!