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Sharon M
Very disappointing
Causey Farm的点评
点评：We had a fantastic day at Causey Farm today with my granddaughters and family. There was so much to do, and the children absolutely loved it! The magic show was hilarious, and the drumming was fantastic. There was so much to enjoy, and we made some lovely memories together.
Unfortunately, our day was spoilt by an upsetting experience at one of the food vans. I have coeliac disease, so I asked the staff at the chicken nuggets and chips van if they had any gluten-free options. I was told by 2 staff member that the curry chips were gluten-free, and I specifically asked if they were cooked in a separate fryer. I was assured that they were, so I felt confident enough to order them and was delighted to finally have something I could eat safely.
Sadly, despite being told they were gluten-free, I have since become very unwell. I am now at home in considerable pain, with a mouthful of blisters and a bad headache. It is absolutely heartbreaking that what should have been a lovely family day has ended this way. My granddaughter is staying over with me tonight, and instead of enjoying our time together, I am feeling so unwell that our evening has been ruined.
Please, if you are selling food to the public, make sure your staff are properly trained and understand what gluten-free actually means for someone with coeliac disease. Cross-contamination is a serious issue, and simply reassuring a customer that food is safe when it may not be can have very real consequences.
I would still praise Causey Farm for the fantastic activities and entertainment, but this experience has left me extremely disappointed and upset. I sincerely hope this is taken seriously and that steps are taken to ensure nobody else has to go through the same thing. People with coeliac disease should be able to trust the information they are given about their food.
Unfortunately, our day was spoilt by an upsetting experience at one of the food vans. I have coeliac disease, so I asked the staff at the chicken nuggets and chips van if they had any gluten-free options. I was told by 2 staff member that the curry chips were gluten-free, and I specifically asked if they were cooked in a separate fryer. I was assured that they were, so I felt confident enough to order them and was delighted to finally have something I could eat safely.
Sadly, despite being told they were gluten-free, I have since become very unwell. I am now at home in considerable pain, with a mouthful of blisters and a bad headache. It is absolutely heartbreaking that what should have been a lovely family day has ended this way. My granddaughter is staying over with me tonight, and instead of enjoying our time together, I am feeling so unwell that our evening has been ruined.
Please, if you are selling food to the public, make sure your staff are properly trained and understand what gluten-free actually means for someone with coeliac disease. Cross-contamination is a serious issue, and simply reassuring a customer that food is safe when it may not be can have very real consequences.
I would still praise Causey Farm for the fantastic activities and entertainment, but this experience has left me extremely disappointed and upset. I sincerely hope this is taken seriously and that steps are taken to ensure nobody else has to go through the same thing. People with coeliac disease should be able to trust the information they are given about their food.
翻译：今天，我和孙女们以及家人一起在Causey农场度过了非常愉快的一天。那里有好多可以参与的活动，孩子们简直乐坏了！魔术表演十分有趣，击鼓表演也棒极了。有太多值得享受的环节了，我们还一起创造了许多美好的回忆。
可惜的是，我们在一家食品车处遭遇了令人不快的经历，毁了我们的好心情。我患有乳糜泻，因此询问卖鸡块和薯条的那辆食品车的工作人员是否有无麸质食品可供选择。有两位工作人员告诉我，这种咖喱薯片不含麸质，我还特意询问过它们是否是在单独的油炸锅中制作的。他们向我保证确实是这样，于是我放心地点了这份零食。能终于吃到可以安心食用的东西，我开心极了。
可惜的是，尽管被告知这些薯片不含麸质，我后来还是出现了严重的身体不适。现在我正躺在床上，浑身疼痛不已，嘴里长满了水泡，还伴有剧烈头痛。真是令人心碎——本该是个温馨愉快的家庭日，却以这种方式收场。今晚孙女要留宿在我家，可我身体不适得厉害，我们原本计划共度的美好时光也就此毁于一旦。
恳请各位：如果你们向公众出售食品，务必确保员工接受过专业培训，并真正明白对于乳糜泻患者来说，“无麸质”究竟意味着什么。交叉污染是个极其严重的问题啊。仅仅向顾客保证食物是安全的，而事实上却并非如此，这种做法可能会带来非常严重的后果。
我仍然要称赞Causey农场提供了出色的活动与娱乐项目，但这次经历让我极其失望和难过。我真心希望农场能重视此事，并采取措施确保不再有其他人遭遇同样的情况。患有乳糜泻的人理应能够信任他们所获得的关于食物的相关信息。
可惜的是，我们在一家食品车处遭遇了令人不快的经历，毁了我们的好心情。我患有乳糜泻，因此询问卖鸡块和薯条的那辆食品车的工作人员是否有无麸质食品可供选择。有两位工作人员告诉我，这种咖喱薯片不含麸质，我还特意询问过它们是否是在单独的油炸锅中制作的。他们向我保证确实是这样，于是我放心地点了这份零食。能终于吃到可以安心食用的东西，我开心极了。
可惜的是，尽管被告知这些薯片不含麸质，我后来还是出现了严重的身体不适。现在我正躺在床上，浑身疼痛不已，嘴里长满了水泡，还伴有剧烈头痛。真是令人心碎——本该是个温馨愉快的家庭日，却以这种方式收场。今晚孙女要留宿在我家，可我身体不适得厉害，我们原本计划共度的美好时光也就此毁于一旦。
恳请各位：如果你们向公众出售食品，务必确保员工接受过专业培训，并真正明白对于乳糜泻患者来说，“无麸质”究竟意味着什么。交叉污染是个极其严重的问题啊。仅仅向顾客保证食物是安全的，而事实上却并非如此，这种做法可能会带来非常严重的后果。
我仍然要称赞Causey农场提供了出色的活动与娱乐项目，但这次经历让我极其失望和难过。我真心希望农场能重视此事，并采取措施确保不再有其他人遭遇同样的情况。患有乳糜泻的人理应能够信任他们所获得的关于食物的相关信息。
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