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barneyholidaysover50
You’re late… don’t have a car for you now
ABG (Avis Budget Group)的点评
点评：I booked my Budget Car Rental through Qantas website this morning before flying out to Stuttgart Airport.
Everything was accepted, booked and confirmed.
Once arriving at the counter of Avis in Stuttgart AirPort, the first words out the of assistant’s mouth was ‘you’re late!!’.
I then explained my flight was delayed, and gave her my details. She then said:
‘We close at 5pm!!’. It was 4.45PM.
Then she said:
‘You booked earlier than 24 hours. We have no cars’. I explained that I had a confirmed booking, she then said:
‘Go back to who you booked it through’.
‘Can’t help you.. try another rental company’. I then left and she packed up and went home!
Disgusting!!!
I then went to National Rentals… they helped me without no booking..
I will use National before Avis from now on… learn customer service Avis in Stuttgart.
Qantas review your partnerships… and I am a Platinum FF.
Everything was accepted, booked and confirmed.
Once arriving at the counter of Avis in Stuttgart AirPort, the first words out the of assistant’s mouth was ‘you’re late!!’.
I then explained my flight was delayed, and gave her my details. She then said:
‘We close at 5pm!!’. It was 4.45PM.
Then she said:
‘You booked earlier than 24 hours. We have no cars’. I explained that I had a confirmed booking, she then said:
‘Go back to who you booked it through’.
‘Can’t help you.. try another rental company’. I then left and she packed up and went home!
Disgusting!!!
I then went to National Rentals… they helped me without no booking..
I will use National before Avis from now on… learn customer service Avis in Stuttgart.
Qantas review your partnerships… and I am a Platinum FF.
翻译：今天早上，我在飞往斯图加特机场之前，通过澳航网站预订了Budget租车。
一切都已确认，预订成功。
然而，当我到达斯图加特机场Avis租车柜台时，工作人员开口第一句话就是“你迟到了！！”。
我解释说我的航班延误了，并提供了我的个人信息。她接着说：
“我们下午5点关门！！”。当时是下午4点45分。
然后她说：
“你预订的时间早于24小时。我们没有车了。”我解释说我的预订已经确认，她却说：
“去找你预订的那家租车公司吧。”
“帮不了你……试试其他租车公司吧。”然后我就离开了，她收拾东西回家了！
真是太糟糕了！！！
之后我去了National Rentals……他们甚至在我还没预订的情况下就帮我租到了车。
以后我肯定会选择National而不是Avis……斯图加特的Avis，好好学学你们的客户服务吧。
澳航应该重新审视一下你们的合作伙伴关系……而我可是白金会员。
一切都已确认，预订成功。
然而，当我到达斯图加特机场Avis租车柜台时，工作人员开口第一句话就是“你迟到了！！”。
我解释说我的航班延误了，并提供了我的个人信息。她接着说：
“我们下午5点关门！！”。当时是下午4点45分。
然后她说：
“你预订的时间早于24小时。我们没有车了。”我解释说我的预订已经确认，她却说：
“去找你预订的那家租车公司吧。”
“帮不了你……试试其他租车公司吧。”然后我就离开了，她收拾东西回家了！
真是太糟糕了！！！
之后我去了National Rentals……他们甚至在我还没预订的情况下就帮我租到了车。
以后我肯定会选择National而不是Avis……斯图加特的Avis，好好学学你们的客户服务吧。
澳航应该重新审视一下你们的合作伙伴关系……而我可是白金会员。
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