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HAT Ranch Winery的点评
点评：It brings me no joy to write this review, but after six years of being members of the winery, my wife and I cancelled our membership this weekend. We live near Hat Ranch, and we are members of several wine clubs. It’s a fun way to spend a weekend afternoon. We enjoyed taking friends to visit. Hat Ranch became one of our favorites over the years. It used to be a fun, easy place to hang out and enjoy a glass of wine. However, there was a staff turnover about a year ago, and the place has gone downhill.
Last Saturday, we stopped by the winery to pick up our club purchase. As members, we are committed to purchasing wine on a monthly basis. As usual, we asked to sample our purchase and indicated we wanted to sit on the patio and have our complimentary tasting. There were only 3-4 other tables occupied when we arrived. Live music was playing on the patio. We couldn’t help but notice there were several weeds growing all over the patio area. Many of the tables are placed on landscaping gravels, and the area had been neglected this year.
After about 10 minutes, a wine touring van arrived. Several ladies exited and sat at a table adjacent to ours. Immediately, a server brought them their first tasting. Our wine glasses had been emptied for a while, so I expected the server to ask if we wanted our second tasting. Instead, we were ignored.
After another additional 10-15 minutes, the server returned and brought the group of ladies their second tasting. Although we were sitting right next to them, no offers were made to bring us our tasting. After sitting there, being ignored for over 30 minutes, my wife and I left our table and went to the front counter to pick up our purchase and leave. We commented we had planned to sit and have a tasting, but no one cared to wait on us. The lady behind the counter said we would not be waited on unless we checked in at the counter first. We had checked in, and the gentleman behind the counter confirmed we had.
Sadly, this was the third time in a row we had experienced the same type of service. I had wanted to give the new staff the benefit of the doubt, but after three strikes, we’re out. If a business doesn’t value its members and instead wants to cater to the wine tour crowd, don’t expect me to patronize your business.
Last Saturday, we stopped by the winery to pick up our club purchase. As members, we are committed to purchasing wine on a monthly basis. As usual, we asked to sample our purchase and indicated we wanted to sit on the patio and have our complimentary tasting. There were only 3-4 other tables occupied when we arrived. Live music was playing on the patio. We couldn’t help but notice there were several weeds growing all over the patio area. Many of the tables are placed on landscaping gravels, and the area had been neglected this year.
After about 10 minutes, a wine touring van arrived. Several ladies exited and sat at a table adjacent to ours. Immediately, a server brought them their first tasting. Our wine glasses had been emptied for a while, so I expected the server to ask if we wanted our second tasting. Instead, we were ignored.
After another additional 10-15 minutes, the server returned and brought the group of ladies their second tasting. Although we were sitting right next to them, no offers were made to bring us our tasting. After sitting there, being ignored for over 30 minutes, my wife and I left our table and went to the front counter to pick up our purchase and leave. We commented we had planned to sit and have a tasting, but no one cared to wait on us. The lady behind the counter said we would not be waited on unless we checked in at the counter first. We had checked in, and the gentleman behind the counter confirmed we had.
Sadly, this was the third time in a row we had experienced the same type of service. I had wanted to give the new staff the benefit of the doubt, but after three strikes, we’re out. If a business doesn’t value its members and instead wants to cater to the wine tour crowd, don’t expect me to patronize your business.
翻译：写这篇评论并不让我高兴，但在成为酒庄会员六年后，我和妻子于本周末取消了会员资格。我们住在 Hat Ranch 附近，是几个葡萄酒俱乐部的会员。这是一种度过周末下午的有趣方式。我们喜欢带朋友来拜访。多年来，Hat Ranch 成为我们的最爱之一。它曾经是一个有趣、轻松的闲逛和享受一杯葡萄酒的地方。然而，大约一年前发生了一次员工流动，这个地方已经走下坡路了。
上周六，我们顺道去了酒庄，取回了我们在俱乐部购买的葡萄酒。作为会员，我们承诺每月购买葡萄酒。像往常一样，我们要求品尝我们购买的葡萄酒，并表示我们想坐在露台上享受免费品尝。我们到达时，只有 3-4 张桌子有人。露台上正在播放现场音乐。我们不禁注意到露台区域到处都是杂草。许多桌子都放在景观砾石上，今年这个区域一直被忽视了。
大约 10 分钟后，一辆葡萄酒游览车来了。几位女士下了车，坐在我们旁边的一张桌子旁。服务员立即给她们送来了第一杯试饮。我们的酒杯已经空了一段时间了，所以我以为服务员会问我们是否想再来第二杯。相反，我们被忽略了。
又过了 10-15 分钟，服务员回来了，给这群女士送来了第二杯试饮。虽然我们就坐在她们旁边，但没有人主动给我们送来试饮。坐在那里，被忽视了 30 多分钟后，我和妻子离开了我们的桌子，去前台拿了我们买的东西然后离开。我们说我们本来打算坐下来品尝一下，但没人愿意为我们服务。柜台后面的女士说，除非我们先在柜台登记，否则不会有人为我们服务。我们已经登记了，柜台后面的先生也确认我们已经登记了。
遗憾的是，这是我们连续第三次遇到同样的服务。我本想给新员工一点机会，但三次之后，我们就被淘汰了。如果一家企业不重视其会员，而是想迎合葡萄酒之旅的人群，那么别指望我会光顾你的企业。
上周六，我们顺道去了酒庄，取回了我们在俱乐部购买的葡萄酒。作为会员，我们承诺每月购买葡萄酒。像往常一样，我们要求品尝我们购买的葡萄酒，并表示我们想坐在露台上享受免费品尝。我们到达时，只有 3-4 张桌子有人。露台上正在播放现场音乐。我们不禁注意到露台区域到处都是杂草。许多桌子都放在景观砾石上，今年这个区域一直被忽视了。
大约 10 分钟后，一辆葡萄酒游览车来了。几位女士下了车，坐在我们旁边的一张桌子旁。服务员立即给她们送来了第一杯试饮。我们的酒杯已经空了一段时间了，所以我以为服务员会问我们是否想再来第二杯。相反，我们被忽略了。
又过了 10-15 分钟，服务员回来了，给这群女士送来了第二杯试饮。虽然我们就坐在她们旁边，但没有人主动给我们送来试饮。坐在那里，被忽视了 30 多分钟后，我和妻子离开了我们的桌子，去前台拿了我们买的东西然后离开。我们说我们本来打算坐下来品尝一下，但没人愿意为我们服务。柜台后面的女士说，除非我们先在柜台登记，否则不会有人为我们服务。我们已经登记了，柜台后面的先生也确认我们已经登记了。
遗憾的是，这是我们连续第三次遇到同样的服务。我本想给新员工一点机会，但三次之后，我们就被淘汰了。如果一家企业不重视其会员，而是想迎合葡萄酒之旅的人群，那么别指望我会光顾你的企业。
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