下载App
资质规则
旅行
账户
Mary W
Bad customer service
Lapland UK Manchester的点评
点评：The customer service on the day was awful, . My 6-year-old daughter picked a soft toy to purchase priced at 20 jingles – this was clearly displayed on the ticket/label. Her plan was to buy this and spend her change on a chocolate coin at 3 jingles. When she got to the till, she discovered she had lost 20 jingles whilst in the shop, so she began to cry. The staff member scanned the toy and told me it was in fact 30 jingles, and it had the wrong ticket price. Clearly my daughter didn’t have enough jingles. The jingles were not handed in unfortunately (the finders are clearly grump a lumps). Despite my daughters tears the staff member said she couldn’t honour the 20-jingle price, given the circumstances and to show some Christmas cheer I think this should have been done. No effort was made to rectify the problem and put a smile on my daughter’s face. I purchased the toy at 30 jingles and was also 20 jingles down. After a complaint they replied saying they would send my daughter a gift before Christmas, stupidly I told my daughter and the gift never arrived so more disappointment!!!
翻译：那天的客户服务糟透了。我6岁的女儿选了一个毛绒玩具，标价20个金币——标签上清楚地标明了价格。她打算买下这个玩具，然后用找零买一个3个金币的巧克力金币。结果到了收银台，她发现自己在店里丢了20个金币，顿时哭了起来。店员扫描了玩具后告诉我，实际上这个玩具要30个金币，是标签上的价格标错了。显然，我女儿的金币不够。可惜的是，金币并没有被归还（捡到的人显然很生气）。尽管我女儿哭了，店员还是说不能按20个金币的价格卖给她。考虑到当时的情况，我觉得为了体现圣诞节的气氛，她应该这么做才对。店员完全没有想办法解决问题，也没有想办法让我女儿开心起来。我花了30个金币买了这个玩具，结果还少了20个金币。投诉之后，他们回复说会在圣诞节前给我女儿寄一份礼物，我傻乎乎地告诉了女儿，结果礼物根本没到，真是太失望了！！！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
