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Rude & Poor Manners of Gallery Manager - It Wasn’t About Losing the Artwork, It Was About Being Ignored
Clarendon Fine Art的点评
点评：I visited Clarendon Fine Art in Chichester after travelling nearly 3 hours to see my favourite artist’s work for the first time. I had a positive initial experience with Debbie.
After that, I decided to purchase a piece of art. I told Mark who is going to arrange to type in my details. However, I saw the Gallery Manager Amy was selling it to another Caucasian customer. I immediately approached the Amy and told her that I had already committed to purchasing it.
What upset me most was not the fact that another customer was interested, that can happen, but how I felt dismissed in that moment.
Amy acknowledged me, but instead of addressing the situation, reassuring me, or even explaining what was happening, she continued smiling, sat down with the other customer and proceeded with the sales process.
I was left standing there confused, ignored and uncertain as to why my clear intention to purchase seemed to carry no weight.
For a gallery that deals with high-value art and prides itself on customer experience, I expected far better communication, fairness and professionalism in handling overlapping interest in the same artwork.
The artwork was beautiful. The experience, unfortunately, was not.
After that, I decided to purchase a piece of art. I told Mark who is going to arrange to type in my details. However, I saw the Gallery Manager Amy was selling it to another Caucasian customer. I immediately approached the Amy and told her that I had already committed to purchasing it.
What upset me most was not the fact that another customer was interested, that can happen, but how I felt dismissed in that moment.
Amy acknowledged me, but instead of addressing the situation, reassuring me, or even explaining what was happening, she continued smiling, sat down with the other customer and proceeded with the sales process.
I was left standing there confused, ignored and uncertain as to why my clear intention to purchase seemed to carry no weight.
For a gallery that deals with high-value art and prides itself on customer experience, I expected far better communication, fairness and professionalism in handling overlapping interest in the same artwork.
The artwork was beautiful. The experience, unfortunately, was not.
翻译：我驱车近三个小时来到奇切斯特的克拉伦登美术馆，第一次欣赏我最喜欢的艺术家的作品。我和黛比的初次见面感觉很不错。
之后，我决定购买一幅画作。我告诉了马克，他会安排我输入个人信息。然而，我看到画廊经理艾米正在把画卖给另一位白人顾客。我立刻上前告诉艾米，我已经决定购买。
最让我生气的不是有其他顾客感兴趣——这种情况很正常——而是我当时被完全忽视的感觉。
艾米虽然注意到了我，但她没有处理这件事，没有安抚我，甚至没有解释发生了什么，而是继续微笑着和那位顾客坐下，继续完成交易。
我站在那里，感到困惑、被忽视，不明白为什么我明确的购买意愿似乎被完全忽略了。
对于一家经营高价值艺术品并以客户体验为傲的画廊来说，我原本期待在处理同一件艺术品的多笔交易时，能够展现出更好的沟通、公平性和专业性。
艺术品本身很美，但可惜的是，整个体验却不尽如人意。
之后，我决定购买一幅画作。我告诉了马克，他会安排我输入个人信息。然而，我看到画廊经理艾米正在把画卖给另一位白人顾客。我立刻上前告诉艾米，我已经决定购买。
最让我生气的不是有其他顾客感兴趣——这种情况很正常——而是我当时被完全忽视的感觉。
艾米虽然注意到了我，但她没有处理这件事，没有安抚我，甚至没有解释发生了什么，而是继续微笑着和那位顾客坐下，继续完成交易。
我站在那里，感到困惑、被忽视，不明白为什么我明确的购买意愿似乎被完全忽略了。
对于一家经营高价值艺术品并以客户体验为傲的画廊来说，我原本期待在处理同一件艺术品的多笔交易时，能够展现出更好的沟通、公平性和专业性。
艺术品本身很美，但可惜的是，整个体验却不尽如人意。
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