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Awful, unsafe experience
Planet Ice Altrincham的点评
点评：We went for a family day out on 22/12/25. We paid for a 1.5 hr skating session, however due to queuing for over an hour my children only had 10-15 minutes on the ice and were then told to leave. They then had to wait another 50 minutes to get off the ice and get their shoes back.
I have emailed since 22/12/25 requesting a refund to be told every week that head office were looking into it! It is now 22/1/26 and I am still waiting! I have requested the direct email for head office but it is never provided. Online only gives you the email for Altrincham. What is going on with this place and who actually runs/owns it.
If I have not received a refund by tomorrow have advised that I now have no choice but to go to trading standards and do a charge back via my bank.
There were far too many people there on the day in question for it to be safe. No staff and the poor staff that were working were so stressed, very unfair on them.
I dread to think what would have happened that day had there been a fire or worse. It would have been total carnage, no one would have been able to get out safely. This really needs to be addressed before something does happen.
I have emailed since 22/12/25 requesting a refund to be told every week that head office were looking into it! It is now 22/1/26 and I am still waiting! I have requested the direct email for head office but it is never provided. Online only gives you the email for Altrincham. What is going on with this place and who actually runs/owns it.
If I have not received a refund by tomorrow have advised that I now have no choice but to go to trading standards and do a charge back via my bank.
There were far too many people there on the day in question for it to be safe. No staff and the poor staff that were working were so stressed, very unfair on them.
I dread to think what would have happened that day had there been a fire or worse. It would have been total carnage, no one would have been able to get out safely. This really needs to be addressed before something does happen.
翻译：我们一家于2025年12月22日去滑冰。我们支付了1.5小时的滑冰费用，但由于排队超过一个小时，我的孩子们只滑了10-15分钟就被告知离开。之后他们又等了50分钟才离开冰面并取回鞋子。
自2025年12月22日起，我每周都发邮件要求退款，但得到的回复都是总部正在调查！现在已经是2026年1月22日了，我还在等待！我要求提供总部的直接邮箱地址，但始终没有收到。网上只能找到奥尔特林厄姆分部的邮箱。这个地方到底是怎么回事？谁是它的经营者/所有者？
如果明天之前我还没有收到退款，我别无选择，只能向消费者权益保护机构投诉，并通过我的银行申请退款。
事发当天人太多，根本不安全。没有工作人员值班，而那些可怜的在岗员工压力巨大，这对他们来说太不公平了。
我不敢想象如果那天发生火灾或其他更糟糕的情况会是什么样子。那将是一场彻底的灾难，没有人能够安全逃生。这个问题真的需要在悲剧发生之前得到解决。
自2025年12月22日起，我每周都发邮件要求退款，但得到的回复都是总部正在调查！现在已经是2026年1月22日了，我还在等待！我要求提供总部的直接邮箱地址，但始终没有收到。网上只能找到奥尔特林厄姆分部的邮箱。这个地方到底是怎么回事？谁是它的经营者/所有者？
如果明天之前我还没有收到退款，我别无选择，只能向消费者权益保护机构投诉，并通过我的银行申请退款。
事发当天人太多，根本不安全。没有工作人员值班，而那些可怜的在岗员工压力巨大，这对他们来说太不公平了。
我不敢想象如果那天发生火灾或其他更糟糕的情况会是什么样子。那将是一场彻底的灾难，没有人能够安全逃生。这个问题真的需要在悲剧发生之前得到解决。
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