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Peter M
Overcrowded, understaffed, poor training and customer service
Le Grand Défi的点评
点评：Our 3 children went on the ziplines. It was very a hot day and it was extremely busy. Too busy leading to a chaotic feeling. Our children do not speak French and hadn't a clue what they were doing. Training/explanations were very poor. My son got stuck at one point for a number of minutes and no staff member arrived. Then he injured his hand on the zipline- the zipline pulleys were very flimsy and open on top unlike at other parks we've been to( Benodet had better equipment and better training/assistance). In fairness a staff member was on the scene quickly enough after he hurt his hand. Sent to the medic, poor manner, couldnt give sh*t about a 7 year old with his finger open and bleeding. It did not need a hospital visit but was nasty and I thought the attitude by staff was very poor. I didn't seek a refund but I thought it would have been a gesture of good will as this was just the 2nd zipline and he had been injured.
In conclusion, too busy, overcrowded, poor instruction and poor customer service.
In conclusion, too busy, overcrowded, poor instruction and poor customer service.
翻译：我们的3个孩子体验了滑索项目。那天天气极其炎热，现场也人山人海。人太多以至于场面显得混乱不堪。我们的孩子不会说法语，完全不明白该怎么做。相关培训和说明极其不到位。我儿子有一次在滑索上卡住了好几分钟，却没有任何工作人员前来帮忙。后来他的手在玩滑索时受伤了——那些滑索的滑轮结构非常脆弱，顶部还是敞开的，这和我们去过的其他公园情况完全不同（贝诺代那里的设备更完善，工作人员的指导与协助也更好）。公平地说，他受伤后很快就有工作人员赶到现场。不过那个医护人员态度很差，对一个手指裂开、鲜血直流的7岁孩子完全漠不关心。虽然伤势并不严重到需要去医院，但看上去挺吓人的；我觉得工作人员的态度实在糟糕至极。我并没有要求退款，但我觉得商家理应表现出善意，毕竟这只是他做的第二次滑索体验，而且他还受了伤。
总的来说，人多得忙不过来、拥挤不堪、指导不到位，客户服务也很糟糕。
总的来说，人多得忙不过来、拥挤不堪、指导不到位，客户服务也很糟糕。
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