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Taylor V
WiFi Issues and general concerns
Breeze Airways的点评
点评：Disappointed with our recent experience flying with Breeze Airways.
My family specifically upgraded to the Nicer bundle on multiple flights during this trip largely because WiFi was included. We homeschool, my husband and I work remotely, and we intentionally planned to use the flight time productively.
Unfortunately, the WiFi did not work on any leg of the trip across five separate devices. This was not just “slow internet.” It was completely unusable for the duration of the flights despite repeated troubleshooting attempts and help from two very kind flight attendants who genuinely tried to resolve it.
What frustrated me most was not even the technical issue itself. Technology fails sometimes. It was the resolution afterward. After spending over $1,700 on the trip and paying for upgraded seating partly because of the advertised WiFi feature, Breeze’s resolution was a single $10 flight credit for the entire reservation.
To be clear, the flight attendants were wonderful. This is not directed at them. My frustration is with the company’s handling of a paid premium feature that failed entirely throughout the trip.
If WiFi is a major reason you are considering upgrading your Breeze package, I would strongly recommend having a backup plan.
My family specifically upgraded to the Nicer bundle on multiple flights during this trip largely because WiFi was included. We homeschool, my husband and I work remotely, and we intentionally planned to use the flight time productively.
Unfortunately, the WiFi did not work on any leg of the trip across five separate devices. This was not just “slow internet.” It was completely unusable for the duration of the flights despite repeated troubleshooting attempts and help from two very kind flight attendants who genuinely tried to resolve it.
What frustrated me most was not even the technical issue itself. Technology fails sometimes. It was the resolution afterward. After spending over $1,700 on the trip and paying for upgraded seating partly because of the advertised WiFi feature, Breeze’s resolution was a single $10 flight credit for the entire reservation.
To be clear, the flight attendants were wonderful. This is not directed at them. My frustration is with the company’s handling of a paid premium feature that failed entirely throughout the trip.
If WiFi is a major reason you are considering upgrading your Breeze package, I would strongly recommend having a backup plan.
翻译：最近乘坐Breeze Airways的航班体验令人失望。
这次旅行中，我们全家特意在多个航班上升级了“Nicer”套餐，主要就是因为套餐包含WiFi。我们自己在家教育孩子，我和我丈夫远程办公，所以我们特意计划利用飞行时间做些有意义的事情。
然而，不幸的是，在整个旅程中，五台不同的设备都无法连接WiFi。这并非“网速慢”的问题，而是在整个飞行过程中完全无法使用。尽管我们反复尝试故障排除，并且两位非常友善的乘务员也尽力帮忙，但问题依然存在。
最让我感到沮丧的甚至不是技术问题本身。科技产品偶尔也会出故障。而是事后的解决方案。这次旅行我们花费了超过1700美元，升级座位的部分原因就是为了享受广告宣传的WiFi服务，而Breeze的解决方案仅仅是为整个预订提供了10美元的飞行抵用券。
需要说明的是，乘务员们都非常棒。我并非针对他们。我感到不满的是，Breeze Airways对这项付费增值服务的处理方式，这项服务在整个旅程中都完全无法使用。
如果您升级 Breeze 套餐的主要原因是 WiFi 连接，我强烈建议您准备一个备用方案。
这次旅行中，我们全家特意在多个航班上升级了“Nicer”套餐，主要就是因为套餐包含WiFi。我们自己在家教育孩子，我和我丈夫远程办公，所以我们特意计划利用飞行时间做些有意义的事情。
然而，不幸的是，在整个旅程中，五台不同的设备都无法连接WiFi。这并非“网速慢”的问题，而是在整个飞行过程中完全无法使用。尽管我们反复尝试故障排除，并且两位非常友善的乘务员也尽力帮忙，但问题依然存在。
最让我感到沮丧的甚至不是技术问题本身。科技产品偶尔也会出故障。而是事后的解决方案。这次旅行我们花费了超过1700美元，升级座位的部分原因就是为了享受广告宣传的WiFi服务，而Breeze的解决方案仅仅是为整个预订提供了10美元的飞行抵用券。
需要说明的是，乘务员们都非常棒。我并非针对他们。我感到不满的是，Breeze Airways对这项付费增值服务的处理方式，这项服务在整个旅程中都完全无法使用。
如果您升级 Breeze 套餐的主要原因是 WiFi 连接，我强烈建议您准备一个备用方案。
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