下载App
资质规则
旅行
账户
Tripadvisor用户
Disappointing for someone with allergies not listed in the allergens list!!
Durham University Botanic Garden的点评
点评：Surprised to read an overall of 4.8 after our experience today. We must of got really unlucky.
Stumbled across this lovely looking restaurant today with my family. Asked if they did gluten free, which they did, so we took a seat. After looking through the menu we approached the bar to order. A young lad took the order and I asked if there was any coatings on the chips. He replied ‘yeah’ I explained I had a garlic allergy so asked again what coatings were on the chips. He replied ‘salt and stuff like that’ I then asked if he could please be specific about ingredients. He then said ‘if you have an allergy scan the QR code’ I explained that garlic isn’t one of the listed allergens so wouldn’t be much use to scan. He then asked a young girl if she knew what was on the chips. She replied ‘salt and oil to stick the salt’ and confirmed no garlic. We then order duck pizza, no duck. Ok that’s understandable. We then order some pizzas, hot dog and a burger. I asked if they could check if garlic was in the tomato base as a lot of bought sauces include it. I was once again told to scan the QR code. I once again explain garlic isn’t on the listed allergens. The young girl then says ‘it’s what we have to tell customers who have allergens to scan the QR code’ I explain a third time that it isn’t listed so would be a waste of my time but I went for my phone, scanned the QR code and low and behold garlic isn’t listed. So I asked if they could go and check please, if garlic was in the sauce. The young girl quite rudely said she would go and check. She came back and said ‘it doesn’t say no garlic’ so I asked again if it had garlic to which she said no very unconfidently. I began to feel a like a hindrance at this point and it wasn’t a very nice feeling. We then get told there is no GF bun for the hotdog, no problem, bread will be ok as long as GF, again understandable.
The food that came was enjoyed by all and zero complaints in that regard.
However, to suffer allergies and have children that suffers allergies in a food establishment that can’t be helpful without huffing and puffing is really upsetting. It is a basic right to question what is contained within the food we are about to consume and we shouldn’t have left feeling like we were a burden. Many people suffer allergies and not all allergies are listed which I hope some of the young staff have learnt there today. Unfortunately, despite the food being nice I wouldn’t visit again due to the overall service and the fact we were left with dirty plates on the tables whilst staff chatted away quite some time after we had finished our meal.
Stumbled across this lovely looking restaurant today with my family. Asked if they did gluten free, which they did, so we took a seat. After looking through the menu we approached the bar to order. A young lad took the order and I asked if there was any coatings on the chips. He replied ‘yeah’ I explained I had a garlic allergy so asked again what coatings were on the chips. He replied ‘salt and stuff like that’ I then asked if he could please be specific about ingredients. He then said ‘if you have an allergy scan the QR code’ I explained that garlic isn’t one of the listed allergens so wouldn’t be much use to scan. He then asked a young girl if she knew what was on the chips. She replied ‘salt and oil to stick the salt’ and confirmed no garlic. We then order duck pizza, no duck. Ok that’s understandable. We then order some pizzas, hot dog and a burger. I asked if they could check if garlic was in the tomato base as a lot of bought sauces include it. I was once again told to scan the QR code. I once again explain garlic isn’t on the listed allergens. The young girl then says ‘it’s what we have to tell customers who have allergens to scan the QR code’ I explain a third time that it isn’t listed so would be a waste of my time but I went for my phone, scanned the QR code and low and behold garlic isn’t listed. So I asked if they could go and check please, if garlic was in the sauce. The young girl quite rudely said she would go and check. She came back and said ‘it doesn’t say no garlic’ so I asked again if it had garlic to which she said no very unconfidently. I began to feel a like a hindrance at this point and it wasn’t a very nice feeling. We then get told there is no GF bun for the hotdog, no problem, bread will be ok as long as GF, again understandable.
The food that came was enjoyed by all and zero complaints in that regard.
However, to suffer allergies and have children that suffers allergies in a food establishment that can’t be helpful without huffing and puffing is really upsetting. It is a basic right to question what is contained within the food we are about to consume and we shouldn’t have left feeling like we were a burden. Many people suffer allergies and not all allergies are listed which I hope some of the young staff have learnt there today. Unfortunately, despite the food being nice I wouldn’t visit again due to the overall service and the fact we were left with dirty plates on the tables whilst staff chatted away quite some time after we had finished our meal.
翻译：今天经历了一番波折之后，看到整体评分居然是4.8，真是令人惊讶。我们肯定是运气实在不好。
今天我和家人偶然发现了这家看起来很不错的餐厅。我们询问是否有无麸质食品，对方表示有，于是我们便入座了。看完菜单后，我们走到吧台点餐。一位年轻的服务员记录了我们的点单，我问他薯条上是否有什么裹料。他回答“有”。由于我对大蒜过敏，便又问了一遍薯条上具体有什么裹料。他回答说：“盐之类的。”我接着问他能否详细说明一下配料。他则说：“如果您有过敏史，请扫描二维码。”我解释说，大蒜并不在列出的过敏原名单中，所以扫描二维码也帮不上什么忙。随后他问身边一个小女孩知不知道薯条里有什么成分。小女孩回答：“盐和用来让盐粘在上面的油”，并确认里面没有大蒜。之后我们点了鸭肉披萨，结果根本没有鸭肉。好吧，这可以理解。接着我们又点了一些披萨、热狗和汉堡。我询问他们能否确认番茄酱基底中是否含有大蒜，因为很多市售的酱料都会添加大蒜。对方再次让我扫描二维码。我又一次解释说，大蒜并不在列出的过敏原清单上。这时那个年轻女孩说：“对于对某些物质过敏的顾客，我们都必须告诉他们去扫描二维码。”我第三次解释道，既然大蒜根本不在清单上，那扫描二维码纯粹是浪费我的时间而已。不过我还是拿出手机扫描了二维码，结果果然，上面并没有列出大蒜。于是我问他们能否去确认一下酱料里有没有大蒜。那个年轻女孩相当无礼地回应说她会去检查一下。她回来后说：“上面没写不含大蒜。”于是我又问一次酱料里是否含有大蒜，她则非常没把握地回答“没有”。这时我开始觉得自己成了累赘，那种感觉可不太好。后来我们又得知热狗没有无麸质面包可选，不过没关系，只要是无麸质的面包也行，这也能理解。上桌的食物大家都很喜欢，在这方面没有任何怨言。
然而，在一家餐饮店里，自己出现过敏症状，孩子也出现过敏现象，而店家却怎么也帮不上忙，这真的让人心烦。我们有权询问即将食用的食物里含有什么成分，我们不该带着“成了别人的负担”这种感觉离开。很多人都有过敏现象，不过并非所有过敏类型都列在其中；希望今天在场的年轻员工能从中有所了解。遗憾的是，虽然食物很美味，但由于整体服务欠佳——我们在吃完饭后过了好一会儿，服务员还在闲聊，桌上的脏盘子也一直没被清理——所以我不会再光顾了。
今天我和家人偶然发现了这家看起来很不错的餐厅。我们询问是否有无麸质食品，对方表示有，于是我们便入座了。看完菜单后，我们走到吧台点餐。一位年轻的服务员记录了我们的点单，我问他薯条上是否有什么裹料。他回答“有”。由于我对大蒜过敏，便又问了一遍薯条上具体有什么裹料。他回答说：“盐之类的。”我接着问他能否详细说明一下配料。他则说：“如果您有过敏史，请扫描二维码。”我解释说，大蒜并不在列出的过敏原名单中，所以扫描二维码也帮不上什么忙。随后他问身边一个小女孩知不知道薯条里有什么成分。小女孩回答：“盐和用来让盐粘在上面的油”，并确认里面没有大蒜。之后我们点了鸭肉披萨，结果根本没有鸭肉。好吧，这可以理解。接着我们又点了一些披萨、热狗和汉堡。我询问他们能否确认番茄酱基底中是否含有大蒜，因为很多市售的酱料都会添加大蒜。对方再次让我扫描二维码。我又一次解释说，大蒜并不在列出的过敏原清单上。这时那个年轻女孩说：“对于对某些物质过敏的顾客，我们都必须告诉他们去扫描二维码。”我第三次解释道，既然大蒜根本不在清单上，那扫描二维码纯粹是浪费我的时间而已。不过我还是拿出手机扫描了二维码，结果果然，上面并没有列出大蒜。于是我问他们能否去确认一下酱料里有没有大蒜。那个年轻女孩相当无礼地回应说她会去检查一下。她回来后说：“上面没写不含大蒜。”于是我又问一次酱料里是否含有大蒜，她则非常没把握地回答“没有”。这时我开始觉得自己成了累赘，那种感觉可不太好。后来我们又得知热狗没有无麸质面包可选，不过没关系，只要是无麸质的面包也行，这也能理解。上桌的食物大家都很喜欢，在这方面没有任何怨言。
然而，在一家餐饮店里，自己出现过敏症状，孩子也出现过敏现象，而店家却怎么也帮不上忙，这真的让人心烦。我们有权询问即将食用的食物里含有什么成分，我们不该带着“成了别人的负担”这种感觉离开。很多人都有过敏现象，不过并非所有过敏类型都列在其中；希望今天在场的年轻员工能从中有所了解。遗憾的是，虽然食物很美味，但由于整体服务欠佳——我们在吃完饭后过了好一会儿，服务员还在闲聊，桌上的脏盘子也一直没被清理——所以我不会再光顾了。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
