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natalia p
Monteverdi Lounge (Malpensa Airport)
Monteverdi Classic Lounge的点评
点评：Review – Monteverdi Lounge (Malpensa Airport)
My family and I had a very disappointing experience at the Monteverdi Lounge at Milan Malpensa Airport on August 22.
We arrived at around 11:40 a.m. and were greeted by a young male staff member who refused to let us enter, claiming that the lounge was full. I explained that we were in a hurry, carrying several bags, and traveling with two elderly family members and a two-year-old child who needed lunch. I also pointed out that there were clearly empty seats available inside the lounge.
He did not seem willing to listen and instead directed us to the downstairs area of the lounge. When we got there, we found a much smaller food selection, which was particularly inconvenient since we needed to feed our child.
A few minutes later, we returned on our own upstairs and were assisted by a very kind female staff member. She immediately told us that we were welcome to stay in the main lounge, confirming that there was, in fact, space available.
We do not know what motivated the initial employee's behavior (considering we were traveling with elderly people, a small child, and we do not speak Italian) or whether it reflects the lounge's official policy. However, the way we were treated was unfair and disrespectful.
We would like to express our dissatisfaction specifically with the service provided by this staff member. Fortunately, the professionalism and kindness of the female employee helped correct the situation, but the initial experience left a very negative impression.
My family and I had a very disappointing experience at the Monteverdi Lounge at Milan Malpensa Airport on August 22.
We arrived at around 11:40 a.m. and were greeted by a young male staff member who refused to let us enter, claiming that the lounge was full. I explained that we were in a hurry, carrying several bags, and traveling with two elderly family members and a two-year-old child who needed lunch. I also pointed out that there were clearly empty seats available inside the lounge.
He did not seem willing to listen and instead directed us to the downstairs area of the lounge. When we got there, we found a much smaller food selection, which was particularly inconvenient since we needed to feed our child.
A few minutes later, we returned on our own upstairs and were assisted by a very kind female staff member. She immediately told us that we were welcome to stay in the main lounge, confirming that there was, in fact, space available.
We do not know what motivated the initial employee's behavior (considering we were traveling with elderly people, a small child, and we do not speak Italian) or whether it reflects the lounge's official policy. However, the way we were treated was unfair and disrespectful.
We would like to express our dissatisfaction specifically with the service provided by this staff member. Fortunately, the professionalism and kindness of the female employee helped correct the situation, but the initial experience left a very negative impression.
翻译：评测——蒙特威尔第贵宾室（马尔彭萨机场）
8月22日，我和家人在米兰马尔彭萨机场的蒙特威尔第贵宾室经历了一次极其令人失望的体验。
我们大约在上午11点40分抵达，一名年轻男工作人员接待了我们。他以贵宾室已满为由拒绝让我们进入。我向他说明我们时间紧迫，携带着多个行李箱，同行的还有两位年迈的长辈以及一个需要吃午饭的两岁小孩。我还指出，休息室内显然有空位可供使用。
他似乎并不愿意听取意见，反而让我们去休息室的楼下区域。到了那里后，我们发现可供选择的食物少得多，这对于需要给孩子喂食的我们来说极为不便。
几分钟后，我们自行回到楼上，得到了一位非常友善的女工作人员的帮助。她立刻告诉我们，我们完全可以留在主休息室内。证实了实际上确实有空位可用。
我们不清楚最初那位员工如此行事的动机是什么（毕竟我们是带着老人和小孩旅行，而且我们不会说意大利语），也不清楚这是否反映了贵休息室的官方政策。不过，我们受到的对待是不公平且毫无尊重可言的。
我们想专门对这位员工所提供的服务表达不满。幸运的是……那位女员工的专业素养与友善态度帮助解决了问题，但最初的经历还是给我留下了极其负面的印象。
8月22日，我和家人在米兰马尔彭萨机场的蒙特威尔第贵宾室经历了一次极其令人失望的体验。
我们大约在上午11点40分抵达，一名年轻男工作人员接待了我们。他以贵宾室已满为由拒绝让我们进入。我向他说明我们时间紧迫，携带着多个行李箱，同行的还有两位年迈的长辈以及一个需要吃午饭的两岁小孩。我还指出，休息室内显然有空位可供使用。
他似乎并不愿意听取意见，反而让我们去休息室的楼下区域。到了那里后，我们发现可供选择的食物少得多，这对于需要给孩子喂食的我们来说极为不便。
几分钟后，我们自行回到楼上，得到了一位非常友善的女工作人员的帮助。她立刻告诉我们，我们完全可以留在主休息室内。证实了实际上确实有空位可用。
我们不清楚最初那位员工如此行事的动机是什么（毕竟我们是带着老人和小孩旅行，而且我们不会说意大利语），也不清楚这是否反映了贵休息室的官方政策。不过，我们受到的对待是不公平且毫无尊重可言的。
我们想专门对这位员工所提供的服务表达不满。幸运的是……那位女员工的专业素养与友善态度帮助解决了问题，但最初的经历还是给我留下了极其负面的印象。
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