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wanderingwillie87
A lot of money for half an hour.
Mundo Pixar Experience London的点评
点评：So. I’ve given three stars cause we enjoyed it, but we had a nightmare the day of getting to it through no fault of ours, or the experience to be fair.
We arrived at Gatwick at 11:50 on Sunday 14th June & were first on the platform to get the train which would have got us to our hotel by about 2:30, then we had Pixar booked for 6pm. Our train - and all trains for the day - were cancelled due to a sinkhole which had us queing for hours & then on various buses to get to London - we ended up at Pixar for about 6pm on the dot. We still had all our bags & hadn’t been to our hotel yet - we’d been travelling since 7:45am. I was worried by about 4pm that we wouldn’t make it & had tried googling how to get in touch, but everything is online & takes a while to get back. We’d spent £120 for the tickets, so I was just wanting to move them to a day where we could get there, if possible.
Anyway. We made it, two of the wheels had fallen off one of our suitcases & we were bedraggled. Beyond stressed, but the people working there were great. They seen how stressed we were & took our bags for free & were lovely. Really lovely.
The experience was good. Would I pay £120 for it again? Maybe not. It’s basically for instagram photos, but we made the most of it (& again, having nightmare travel issues with two young children probably meant we didn’t enjoy it AS much)
Anyway. Today (Tuesday) I got an email back saying “sorry to hear that, but we don’t do refunds. You should ask friends or family to go instead” - obviously first of, it’s two days later & secondly, we don’t have friends or family who live here who could just take the tickets.
A lot of money spent for half an hour. And I think I’m maybe just more annoyed at the reply two days later, to be honest.
We arrived at Gatwick at 11:50 on Sunday 14th June & were first on the platform to get the train which would have got us to our hotel by about 2:30, then we had Pixar booked for 6pm. Our train - and all trains for the day - were cancelled due to a sinkhole which had us queing for hours & then on various buses to get to London - we ended up at Pixar for about 6pm on the dot. We still had all our bags & hadn’t been to our hotel yet - we’d been travelling since 7:45am. I was worried by about 4pm that we wouldn’t make it & had tried googling how to get in touch, but everything is online & takes a while to get back. We’d spent £120 for the tickets, so I was just wanting to move them to a day where we could get there, if possible.
Anyway. We made it, two of the wheels had fallen off one of our suitcases & we were bedraggled. Beyond stressed, but the people working there were great. They seen how stressed we were & took our bags for free & were lovely. Really lovely.
The experience was good. Would I pay £120 for it again? Maybe not. It’s basically for instagram photos, but we made the most of it (& again, having nightmare travel issues with two young children probably meant we didn’t enjoy it AS much)
Anyway. Today (Tuesday) I got an email back saying “sorry to hear that, but we don’t do refunds. You should ask friends or family to go instead” - obviously first of, it’s two days later & secondly, we don’t have friends or family who live here who could just take the tickets.
A lot of money spent for half an hour. And I think I’m maybe just more annoyed at the reply two days later, to be honest.
翻译：所以，我给了三星，因为我们玩得很开心，但那天去皮克斯的路上简直是一场噩梦，这并非我们的错，也不是体验本身的问题。
6月14日星期日，我们上午11:50抵达盖特威克机场，是第一个登上站台准备乘火车的，原本应该下午2:30左右到达酒店。之后我们预订了下午6点的皮克斯之旅。结果，由于地面塌陷，我们当天所有的火车都被取消了，我们排了几个小时的队，然后又换乘了好几趟公交车才到达伦敦——最后我们准时在下午6点到达了皮克斯。我们当时行李都还没到，酒店也还没到——我们从早上7:45就开始赶路了。到了下午4点左右，我开始担心我们可能赶不上，于是尝试在网上搜索联系方式，但所有信息都在网上，回复需要一些时间。我们花了120英镑买了票，所以我只是想尽可能地改期到我们能去的那天。
总之，我们到了，只是其中一个行李箱掉了两个轮子，我们俩都狼狈不堪。压力山大，不过那里的工作人员真是太好了。他们看到我们这么焦虑，就免费帮我们拿行李，真是太贴心了。
体验还不错。我会再花120英镑去一次吗？也许不会。这基本上就是为了拍Instagram照片，不过我们玩得挺尽兴的（而且，带着两个小孩，旅途中各种糟心事可能也让我们没那么享受）。
总之，今天（周二）我收到一封邮件，说“很抱歉，我们不退款。您可以请朋友或家人帮忙。”——首先，现在已经过了两天了；其次，我们在这里也没有朋友或家人可以帮忙拿票。
花了很多钱，结果只花了半个小时。说实话，两天后收到的回复让我更生气了。
6月14日星期日，我们上午11:50抵达盖特威克机场，是第一个登上站台准备乘火车的，原本应该下午2:30左右到达酒店。之后我们预订了下午6点的皮克斯之旅。结果，由于地面塌陷，我们当天所有的火车都被取消了，我们排了几个小时的队，然后又换乘了好几趟公交车才到达伦敦——最后我们准时在下午6点到达了皮克斯。我们当时行李都还没到，酒店也还没到——我们从早上7:45就开始赶路了。到了下午4点左右，我开始担心我们可能赶不上，于是尝试在网上搜索联系方式，但所有信息都在网上，回复需要一些时间。我们花了120英镑买了票，所以我只是想尽可能地改期到我们能去的那天。
总之，我们到了，只是其中一个行李箱掉了两个轮子，我们俩都狼狈不堪。压力山大，不过那里的工作人员真是太好了。他们看到我们这么焦虑，就免费帮我们拿行李，真是太贴心了。
体验还不错。我会再花120英镑去一次吗？也许不会。这基本上就是为了拍Instagram照片，不过我们玩得挺尽兴的（而且，带着两个小孩，旅途中各种糟心事可能也让我们没那么享受）。
总之，今天（周二）我收到一封邮件，说“很抱歉，我们不退款。您可以请朋友或家人帮忙。”——首先，现在已经过了两天了；其次，我们在这里也没有朋友或家人可以帮忙拿票。
花了很多钱，结果只花了半个小时。说实话，两天后收到的回复让我更生气了。
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