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Worst experience I ever had
Car jet的点评
点评：I recently had a very disappointing experience with Car Jet. I booked a Toyota CRH Hybrid for 2026/04/16, but they ended up losing my reservation with the rental company, Flex to Go. This situation forced me to make a new reservation, which was incredibly frustrating.
After already paying €217 initially, I had to pay an additional €480 to rent a smaller Citroen C3 Hybrid for four days. This was not what I had planned or budgeted for. Upon returning the car, I expected a confirmation of my refund or at least a notification regarding the price difference. Unfortunately, it has been quite some time, and I have not received any communication from them.
To make matters worse, I found it nearly impossible to get in touch with their customer service as they do not have an email option. I filled out the refund form but have not received any acknowledgment or response. This lack of customer support is unacceptable and has left me feeling frustrated and dissatisfied.
I would not recommend using Car Jet based on my experience, as their service and communication have been severely lacking.
After already paying €217 initially, I had to pay an additional €480 to rent a smaller Citroen C3 Hybrid for four days. This was not what I had planned or budgeted for. Upon returning the car, I expected a confirmation of my refund or at least a notification regarding the price difference. Unfortunately, it has been quite some time, and I have not received any communication from them.
To make matters worse, I found it nearly impossible to get in touch with their customer service as they do not have an email option. I filled out the refund form but have not received any acknowledgment or response. This lack of customer support is unacceptable and has left me feeling frustrated and dissatisfied.
I would not recommend using Car Jet based on my experience, as their service and communication have been severely lacking.
翻译：我最近在使用Car Jet租车时遇到了非常糟糕的经历。我预订了一辆丰田CRH混合动力车，租期为2016年4月26日，但他们最终弄丢了我在租车公司Flex to Go的预订。这种情况迫使我重新预订，这让我非常沮丧。
我最初已经支付了217欧元，但之后又不得不额外支付480欧元租一辆更小的雪铁龙C3混合动力车，租期为四天。这完全不在我的计划或预算之内。还车时，我原本期望收到退款确认，或者至少收到关于差价的通知。然而，时间已经过去很久了，我仍然没有收到他们的任何消息。
更糟糕的是，我发现几乎无法联系到他们的客服，因为他们没有提供电子邮件联系方式。我填写了退款申请表，但至今没有收到任何确认或回复。这种糟糕的客户服务令人无法接受，让我感到非常沮丧和不满。
根据我的经验，我不推荐使用 Car Jet，因为他们的服务和沟通都非常糟糕。
我最初已经支付了217欧元，但之后又不得不额外支付480欧元租一辆更小的雪铁龙C3混合动力车，租期为四天。这完全不在我的计划或预算之内。还车时，我原本期望收到退款确认，或者至少收到关于差价的通知。然而，时间已经过去很久了，我仍然没有收到他们的任何消息。
更糟糕的是，我发现几乎无法联系到他们的客服，因为他们没有提供电子邮件联系方式。我填写了退款申请表，但至今没有收到任何确认或回复。这种糟糕的客户服务令人无法接受，让我感到非常沮丧和不满。
根据我的经验，我不推荐使用 Car Jet，因为他们的服务和沟通都非常糟糕。
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