下载App
旅行
账户
Tripadvisor用户
Rude uncooperative staff
Pillaton Hall Farm的点评
点评：⭐️⭐️
We stayed here over the bank holiday with a group of 16 and overall had the best time. The campsite itself had fantastic facilities, showers were clean and the layout to get changed were the best I’ve used at a campsite. Staff on Saturday were brilliant — really friendly and helpful, they joined in on our joking around and were fun.
Unfortunately, our experience was let down by poor customer service regarding activity bookings. We booked the inflatables for Saturday and what we believed were paddle boards for Sunday. When we turned up on Sunday, we were told our booking had actually been for Saturday straight after the inflatables. Nobody mentioned this when we checked in or when we were at the inflatables, despite everything being booked under the same surname.
When we explained the mix-up, the lady lake manager treated us like she was a Sargent major, no compassion when all the kiddies were standing there when we told nothing could be done with no apologies, rather than handling it professionally. We’ve since spoken to management but no goodwill or refund was offered as it was up to the lake manager! (we were only 50 yards away at the time of the missed session and no one thought to call.)
It’s a real shame, because the campsite itself is 10/10 and the Saturday staff were excellent. However, the way this situation was handled has overshadowed what could have been the best weekend.
I would still stay again, hopefully the lake manager will have left or been on a customer service course by then.
We stayed here over the bank holiday with a group of 16 and overall had the best time. The campsite itself had fantastic facilities, showers were clean and the layout to get changed were the best I’ve used at a campsite. Staff on Saturday were brilliant — really friendly and helpful, they joined in on our joking around and were fun.
Unfortunately, our experience was let down by poor customer service regarding activity bookings. We booked the inflatables for Saturday and what we believed were paddle boards for Sunday. When we turned up on Sunday, we were told our booking had actually been for Saturday straight after the inflatables. Nobody mentioned this when we checked in or when we were at the inflatables, despite everything being booked under the same surname.
When we explained the mix-up, the lady lake manager treated us like she was a Sargent major, no compassion when all the kiddies were standing there when we told nothing could be done with no apologies, rather than handling it professionally. We’ve since spoken to management but no goodwill or refund was offered as it was up to the lake manager! (we were only 50 yards away at the time of the missed session and no one thought to call.)
It’s a real shame, because the campsite itself is 10/10 and the Saturday staff were excellent. However, the way this situation was handled has overshadowed what could have been the best weekend.
I would still stay again, hopefully the lake manager will have left or been on a customer service course by then.
翻译：⭐️⭐️
我们16个人在银行假期期间住在这里，总的来说玩得很开心。营地设施一流，淋浴间干净整洁，更衣室的布局是我在营地体验过的最好的。周六的工作人员非常棒——非常友好和乐于助人，他们还参与了我们的玩笑，非常有趣。
遗憾的是，活动预订方面糟糕的客户服务让我们的体验大打折扣。我们预订了周六的充气艇，周日的桨板，我们以为是预订的。周日我们到的时候，被告知我们的预订实际上是在玩完充气艇之后的周六。我们入住时，以及在玩充气艇的时候，都没有人提到这一点，尽管所有项目都是用同一个姓氏预订的。
当我们解释这个错误时，湖边的女经理对待我们就像对待少校一样，当我们被告知无能为力时，所有孩子都站在那里，她没有丝毫同情，也没有道歉，也没有专业地处理这件事。我们后来跟管理层谈过了，但他们没有提供任何善意或退款，因为最终决定权在湖边经理手里！（我们错过露营地的时候离营地只有50码，根本没人想到打电话。）
这真是太遗憾了，因为营地本身的评价是10/10，周六的工作人员也非常出色。然而，这次事件的处理方式却掩盖了原本可以成为最佳周末的美好。
我还是会再来住的，希望到时候湖边经理已经离开或者去参加客户服务培训了。
我们16个人在银行假期期间住在这里，总的来说玩得很开心。营地设施一流，淋浴间干净整洁，更衣室的布局是我在营地体验过的最好的。周六的工作人员非常棒——非常友好和乐于助人，他们还参与了我们的玩笑，非常有趣。
遗憾的是，活动预订方面糟糕的客户服务让我们的体验大打折扣。我们预订了周六的充气艇，周日的桨板，我们以为是预订的。周日我们到的时候，被告知我们的预订实际上是在玩完充气艇之后的周六。我们入住时，以及在玩充气艇的时候，都没有人提到这一点，尽管所有项目都是用同一个姓氏预订的。
当我们解释这个错误时，湖边的女经理对待我们就像对待少校一样，当我们被告知无能为力时，所有孩子都站在那里，她没有丝毫同情，也没有道歉，也没有专业地处理这件事。我们后来跟管理层谈过了，但他们没有提供任何善意或退款，因为最终决定权在湖边经理手里！（我们错过露营地的时候离营地只有50码，根本没人想到打电话。）
这真是太遗憾了，因为营地本身的评价是10/10，周六的工作人员也非常出色。然而，这次事件的处理方式却掩盖了原本可以成为最佳周末的美好。
我还是会再来住的，希望到时候湖边经理已经离开或者去参加客户服务培训了。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
