下载App
资质规则
旅行
账户
Maggie S
Hospitality Matters—This Experience Missed the Mark
Ceramiche D'Arte Pascal的点评
点评：As a fellow business owner, I am disappointed to leave a negative review, but feel it is important to share an honest account of my experience.
I were warmly greeted upon entering the gallery by the owner, Pascal, but he then closely followed me throughout my visit, which made browsing uncomfortable as I was on a limited schedule and searching for a specific piece.
When I realized the artwork I was looking for was not available, I thanked him and began to leave. At that point, Pascal followed me outside and said he was offended I had “walked through his gallery so quickly,” also suggesting I should be shopping in Positano, which felt dismissive and implied I did not belong there because I had not find anything I liked in his gallery!
The interaction was unexpected and unprofessional, and another customer inside appeared visibly surprised too. She proceeded to walk out after hearing his commentary.
While not every visitor will find what they are looking for, guests should always feel welcome and respected regardless of whether they make a purchase or have limited time to shop. Unfortunately, this was not my experience, and the interaction did not reflect the hospitality Ravello is known for.
I sincerely hope Pascal finds a better way to interact with potential customers who simply don’t find the right piece for them. Every visitor deserves to leave feeling appreciated and respected, whether they make a purchase or not.
I were warmly greeted upon entering the gallery by the owner, Pascal, but he then closely followed me throughout my visit, which made browsing uncomfortable as I was on a limited schedule and searching for a specific piece.
When I realized the artwork I was looking for was not available, I thanked him and began to leave. At that point, Pascal followed me outside and said he was offended I had “walked through his gallery so quickly,” also suggesting I should be shopping in Positano, which felt dismissive and implied I did not belong there because I had not find anything I liked in his gallery!
The interaction was unexpected and unprofessional, and another customer inside appeared visibly surprised too. She proceeded to walk out after hearing his commentary.
While not every visitor will find what they are looking for, guests should always feel welcome and respected regardless of whether they make a purchase or have limited time to shop. Unfortunately, this was not my experience, and the interaction did not reflect the hospitality Ravello is known for.
I sincerely hope Pascal finds a better way to interact with potential customers who simply don’t find the right piece for them. Every visitor deserves to leave feeling appreciated and respected, whether they make a purchase or not.
翻译：作为一名企业主，我本不愿留下负面评价，但我觉得有必要如实分享我的亲身经历。
进入画廊后，店主帕斯卡尔热情地接待了我。然而在随后的参观过程中，他始终紧跟在我身后，这让我感到很不自在——毕竟我的时间有限，而且专门来寻找一件特定的艺术品。
当我发现心仪的作品并未在馆内展出时，我向他道谢并准备离开。就在那时，帕斯卡尔跟着我走到外面，抱怨说我“匆匆走过他的画廊”，让他感到被冒犯了。他还暗示我应该在波西塔诺逛街购物，这种态度显得十分轻蔑，似乎在暗示我因为没在画廊里找到喜欢的东西就不配待在那里！
这次互动既出乎意料又不专业，店里另一位顾客显然也显得很惊讶。听到他的评论后，那位顾客也转身离开了。
虽说并非每位顾客都能找到心仪的物品……无论顾客是否购买商品，或者购物时间有限，他们都应始终感受到欢迎与尊重。遗憾的是，我的体验并非如此，这次互动也未能体现出拉韦洛所闻名的待客之道。
我真心希望帕斯卡尔能找到更好的方式来与那些暂时找不到心仪商品的潜在顾客互动。无论是否购买，每一位访客都理应带着被重视与尊重的感受离开。
进入画廊后，店主帕斯卡尔热情地接待了我。然而在随后的参观过程中，他始终紧跟在我身后，这让我感到很不自在——毕竟我的时间有限，而且专门来寻找一件特定的艺术品。
当我发现心仪的作品并未在馆内展出时，我向他道谢并准备离开。就在那时，帕斯卡尔跟着我走到外面，抱怨说我“匆匆走过他的画廊”，让他感到被冒犯了。他还暗示我应该在波西塔诺逛街购物，这种态度显得十分轻蔑，似乎在暗示我因为没在画廊里找到喜欢的东西就不配待在那里！
这次互动既出乎意料又不专业，店里另一位顾客显然也显得很惊讶。听到他的评论后，那位顾客也转身离开了。
虽说并非每位顾客都能找到心仪的物品……无论顾客是否购买商品，或者购物时间有限，他们都应始终感受到欢迎与尊重。遗憾的是，我的体验并非如此，这次互动也未能体现出拉韦洛所闻名的待客之道。
我真心希望帕斯卡尔能找到更好的方式来与那些暂时找不到心仪商品的潜在顾客互动。无论是否购买，每一位访客都理应带着被重视与尊重的感受离开。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
