点评:My family and I recently vacationed in Stomorska, and we had arranged for Leomar Diving Center to take us to the airport at 3 AM, as the ferries didn’t start until 5:30 AM and we had an early flight. However, as we were leaving to meet them at the boat, the weather took a sudden turn. Out of nowhere, a thunderstorm hit, with strong winds and rain. Despite the unexpected conditions, the team at Leomar invited us into their shelter to wait and see if the storm would ease.
About 40 minutes later, the storm had calmed down enough that they felt comfortable taking us. But my wife and daughter, who are both terrified of thunder, were still too frightened, and we decided it was best to wait a bit longer. The Leomar team was incredibly understanding and patient, allowing us to stay until we felt comfortable.
After some time, we realized it might be safer to risk taking the ferry instead, even if it meant potentially missing our flight, rather than board the smaller boat while the storm was still rumbling. When we asked if they could call us a taxi to the ferry, they went above and beyond—they offered to drive us themselves, splitting us between two cars since we were a group of six. They even arranged an Uber to meet us when we got off the ferry, ensuring we wouldn’t miss our connection.
And they did all of this without asking for a single cent. We had taken up nearly three hours of their time, in the middle of the night, and they provided such extraordinary service, purely out of kindness and generosity.
To Leomar: My wife and daughter, and of course the rest of our family, are so incredibly grateful for all your help. If we ever return, we’ll undoubtedly come to you for all our water travel needs. (P.S., we made our flight 🙂)
Exceptional service, above and beyond.
翻译:我和家人最近在斯托莫斯卡度假,我们安排了 Leomar 潜水中心在凌晨 3 点带我们去机场,因为渡轮要到凌晨 5:30 才开始,而我们要赶早班飞机。然而,就在我们准备出发去船上与他们会面时,天气突然变化。一场雷雨突然袭来,伴随着强风和大雨。尽管情况出乎意料,Leomar 的团队还是邀请我们到他们的避难所等待,看看风暴是否会减弱。
大约 40 分钟后,风暴平静下来,他们放心带我们去。但我的妻子和女儿都很怕打雷,仍然太害怕了,我们决定最好再等一会儿。Leomar 团队非常理解和耐心,允许我们待到感觉舒服为止。
过了一段时间,我们意识到冒险乘坐渡轮可能更安全,即使这意味着可能会错过航班,也比在风暴仍在肆虐时登上较小的船更安全。当我们询问他们是否可以帮我们叫一辆出租车去渡轮时,他们超乎寻常地做到了——他们主动提出亲自开车送我们,因为我们一共六人,所以他们把我们分成两辆车。他们甚至在我们下渡轮时安排了一辆 Uber 来接我们,确保我们不会错过班机。
而且他们做到了这一切,却没有收一分钱。我们在半夜占用了他们近三个小时的时间,他们却提供了如此出色的服务,纯粹是出于善良和慷慨。
致 Leomar:我的妻子和女儿,当然还有我们家其他人,都非常感谢你们的帮助。如果我们再来,我们一定会找你们解决水上旅行的所有需求。(附言:我们赶上了航班 :))
服务卓越,超乎寻常。