旅行
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Tripadvisor用户
Broke their own Terms & Conditions, then refused to give a full refund.
British School of Ballooning的点评
点评：Atrocious customer service.
I paid a small fortune for a Private Flight. Months later I received an email informing me the booking terms had changed (purely to suit them, definitely not to suit customers) and that if I wanted a refund they would deduct 30% from the total.
I asked for a full refund, which I was entitled to as they had broken the Terms & Conditions of the contract, but they refused. Several emails & letters back & forth they continued to refuse a full refund and very condescendingly kept telling me to seek legal advice (like I don’t already know my rights!?).
I had booked the flight using a credit card which provides for additional protection against rogue traders, so I was able to apply for a Charge Back and just today I have received a full refund. I would otherwise have made a claim through the County Courts instead, which takes a little longer but is a very simple process.
I paid a small fortune for a Private Flight. Months later I received an email informing me the booking terms had changed (purely to suit them, definitely not to suit customers) and that if I wanted a refund they would deduct 30% from the total.
I asked for a full refund, which I was entitled to as they had broken the Terms & Conditions of the contract, but they refused. Several emails & letters back & forth they continued to refuse a full refund and very condescendingly kept telling me to seek legal advice (like I don’t already know my rights!?).
I had booked the flight using a credit card which provides for additional protection against rogue traders, so I was able to apply for a Charge Back and just today I have received a full refund. I would otherwise have made a claim through the County Courts instead, which takes a little longer but is a very simple process.
翻译：糟糕的客户服务。
我花了一大笔钱买了私人飞机。几个月后，我收到一封电子邮件，通知我预订条款已更改（纯粹是为了适应他们，绝对不是为了适应客户），如果我想要退款，他们会从总额中扣除 30%。
我要求全额退款，这是我有权获得的，因为他们违反了合同的条款和条件，但他们拒绝了。他们来回发送了几封电子邮件和信件，他们继续拒绝全额退款，并且非常居高临下地一直告诉我寻求法律建议（好像我还不知道我的权利！？）。
我已经使用信用卡预订了航班，信用卡可以提供针对流氓交易者的额外保护，因此我能够申请退款，就在今天我收到了全额退款。否则我会通过县法院提出索赔，这需要更长的时间，但过程非常简单。
我花了一大笔钱买了私人飞机。几个月后，我收到一封电子邮件，通知我预订条款已更改（纯粹是为了适应他们，绝对不是为了适应客户），如果我想要退款，他们会从总额中扣除 30%。
我要求全额退款，这是我有权获得的，因为他们违反了合同的条款和条件，但他们拒绝了。他们来回发送了几封电子邮件和信件，他们继续拒绝全额退款，并且非常居高临下地一直告诉我寻求法律建议（好像我还不知道我的权利！？）。
我已经使用信用卡预订了航班，信用卡可以提供针对流氓交易者的额外保护，因此我能够申请退款，就在今天我收到了全额退款。否则我会通过县法院提出索赔，这需要更长的时间，但过程非常简单。
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