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Carine K
Very Disappointing – Not Up to 5-Star Standards
Watergate Aqua Adventure Park的点评
点评：Very Disappointing – Not Up to 5-Star Standards
Our visit to the aqua park at Le Royal Hotel was extremely disappointing. The place was overcrowded, with many summer camps there, which made it feel chaotic and far from the relaxing experience you'd expect from a 5-star hotel.
The service was terrible — no staff came to take orders at the pool, and no one seemed available to assist guests at all. Shockingly, the person in charge of cleaning came right to the pool area carrying a large trash bin to collect waste, which was both unpleasant and unhygienic.
The cleanliness of the entire area was unacceptable. The chaise lounges were made of bare plastic, like what you'd expect at a public or free beach — no cushioning, no towels, and definitely no luxury. The tables and loungers were dirty, and there were no ashtrays provided.
When I raised some of these issues, another guest stepped in, and I mistakenly thought he worked there. I began to share my concerns, and instead of helping, he started shouting and using inappropriate language — which made the situation even worse.
As for the adult-only (14+) pool, it was overcrowded and loud. People were jumping and splashing as if it were a kids’ play area .
For a hotel that charges high entrance fees and claims to be five stars, the standards were shockingly low. I truly felt like we were at a public beach, not a luxury resort. I absolutely do not recommend it — there are many other pools and aqua parks in the area that are much better managed and offer a far more pleasant experience.
Our visit to the aqua park at Le Royal Hotel was extremely disappointing. The place was overcrowded, with many summer camps there, which made it feel chaotic and far from the relaxing experience you'd expect from a 5-star hotel.
The service was terrible — no staff came to take orders at the pool, and no one seemed available to assist guests at all. Shockingly, the person in charge of cleaning came right to the pool area carrying a large trash bin to collect waste, which was both unpleasant and unhygienic.
The cleanliness of the entire area was unacceptable. The chaise lounges were made of bare plastic, like what you'd expect at a public or free beach — no cushioning, no towels, and definitely no luxury. The tables and loungers were dirty, and there were no ashtrays provided.
When I raised some of these issues, another guest stepped in, and I mistakenly thought he worked there. I began to share my concerns, and instead of helping, he started shouting and using inappropriate language — which made the situation even worse.
As for the adult-only (14+) pool, it was overcrowded and loud. People were jumping and splashing as if it were a kids’ play area .
For a hotel that charges high entrance fees and claims to be five stars, the standards were shockingly low. I truly felt like we were at a public beach, not a luxury resort. I absolutely do not recommend it — there are many other pools and aqua parks in the area that are much better managed and offer a far more pleasant experience.
翻译：非常失望——不符合五星级标准
我们在皇家酒店（Le Royal Hotel）的水上乐园体验非常令人失望。那里人满为患，有很多夏令营，让人感觉很混乱，与五星级酒店应有的放松体验相去甚远。
服务糟糕透顶——泳池边没有工作人员接单，似乎根本没有人愿意为客人提供帮助。更令人震惊的是，负责清洁的人竟然直接拿着一个大垃圾桶来到泳池区收集垃圾，这既令人不快，又不卫生。
整个区域的清洁度令人无法接受。躺椅光秃秃的塑料材质，就像你在公共或免费海滩上看到的一样——没有坐垫，没有毛巾，绝对谈不上奢华。桌子和躺椅都很脏，也没有提供烟灰缸。
当我提出这些问题时，另一位客人走了进来，我误以为他是酒店的工作人员。我开始表达我的担忧，但他非但没有帮忙，反而开始大喊大叫，还说了一些不恰当的语言——这让情况更加糟糕。
至于那个仅限成人（14岁以上）的泳池，人满为患，噪音很大。人们像在儿童游乐场一样跳来跳去，嬉戏打闹。
对于一家门票高昂、自称五星级酒店来说，其标准低得令人震惊。我感觉我们身处公共海滩，而不是豪华度假村。我绝对不推荐这家酒店——附近还有很多其他泳池和水上乐园，管理得更好，体验也更愉快。
我们在皇家酒店（Le Royal Hotel）的水上乐园体验非常令人失望。那里人满为患，有很多夏令营，让人感觉很混乱，与五星级酒店应有的放松体验相去甚远。
服务糟糕透顶——泳池边没有工作人员接单，似乎根本没有人愿意为客人提供帮助。更令人震惊的是，负责清洁的人竟然直接拿着一个大垃圾桶来到泳池区收集垃圾，这既令人不快，又不卫生。
整个区域的清洁度令人无法接受。躺椅光秃秃的塑料材质，就像你在公共或免费海滩上看到的一样——没有坐垫，没有毛巾，绝对谈不上奢华。桌子和躺椅都很脏，也没有提供烟灰缸。
当我提出这些问题时，另一位客人走了进来，我误以为他是酒店的工作人员。我开始表达我的担忧，但他非但没有帮忙，反而开始大喊大叫，还说了一些不恰当的语言——这让情况更加糟糕。
至于那个仅限成人（14岁以上）的泳池，人满为患，噪音很大。人们像在儿童游乐场一样跳来跳去，嬉戏打闹。
对于一家门票高昂、自称五星级酒店来说，其标准低得令人震惊。我感觉我们身处公共海滩，而不是豪华度假村。我绝对不推荐这家酒店——附近还有很多其他泳池和水上乐园，管理得更好，体验也更愉快。
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