点评:Overall ok but could be improved. Firstly we had a phone call asking if we would like to bring the wibit session forward due to “weather conditions”. Personally I think this was due to the fact only a few people booked on the last session of the day and they were hoping we would move it as to not have to put staff on for such a small number of people just my opinion as there was no change in the weather expected all day.
Started the session 15 mins early which was fine as we were already there but a couple of people came on time so missed a bit of the session.
Staff are young and a few (not all) give off an aire of superiority and can come across as a bit rude if I’m honest, or certainly lacking in people skills however a couple were friendly so hit and miss and only time makes experience and wisdom.
I do however expect an acknowledgment or a “hi” upon greeting someone (paying customer) which isn’t too much to ask.
10 minutes into the session staff on shore signalled one of their colleagues out on the water and they closed the iceberg due to “ technical issues, there might be a hole in it” really! No one inspected it, no staff were near it and this was clearly as the “iceberg” is a large piece of climbing equipment that is further away from the main play area and harder to keep an eye on with the amount of staff there, to think people there bought that excuse is frankly insulting. On a positive note kids are oblivious to all this and had a fun time.
翻译:总体来说还行,但还有待改进。首先,我们接到一个电话,询问我们是否愿意因为“天气状况”而提前举行 wibit 会议。我个人认为,这是因为当天最后一场会议只有少数人预订,他们希望我们能提前举行,这样就不必为这么少的人安排工作人员,这只是我的看法,因为预计一整天的天气都没有变化。
会议提前 15 分钟开始,这很好,因为我们已经在那里了,但有几个人准时到达,所以错过了一点会议。
工作人员很年轻,有几个(不是全部)给人一种优越感,说实话,可能会给人留下有点粗鲁的印象,或者肯定缺乏人际交往技巧,但有几个人很友好,所以时好时坏,只有时间才能积累经验和智慧。
不过,我确实希望在问候某人(付费客户)时能得到确认或“嗨”,这并不是要求过分。
活动进行了 10 分钟后,岸上的工作人员向水面上的一位同事发出信号,他们关闭了冰山,理由是“技术问题,上面可能有一个洞”,真的!没有人检查它,也没有工作人员在它附近,这显然是因为“冰山”是一块大型攀爬设备,距离主要游乐区较远,而且由于那里有这么多工作人员,很难看管,认为那里的人相信这个借口,坦率地说,这太侮辱人了。从积极的一面来看,孩子们对这一切都毫不在意,玩得很开心。