The Spy who Came in from the Cold. - Richmond Theatre (泰晤士河畔里士满) - Richmond Theatre - 345条旅客点评与比价

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The Spy who Came in from the Cold.

Richmond Theatre的点评

2026年06月07日发布于: 海外

点评：In May our party of 5 were booked to see The Spy who came in from the Cold. Unfortunately due to roadworks and heavy traffic I arrived on the steps of Richmond Theatre at 7.30 which was when the play was due to start. However my friends had left my ticket at the kiosk at the main entrance although it could not be found. I was told to go back down the steps to the side entrance & check with the booking office but still no ticket. The staff were extremely unhelpful & suggested I was at the wrong theatre! Eventually my ticket was found at the kiosk where I had asked on arrival! Latecomers were stiill arriving & being taken to their seats in the stalls but I was led upstairs to the upper gallery although I said I had vertigo & left there till the interval. The manager then appeared & offered to take me to my friends in the front stalls. I was furious & declined. My friends were actually ringing me from outside the Theatre as they could not think what had happened to me. Having been a loyal customer of Richmond Theatre for over 50 yrs I was disgusted with the rudeness & lack of customer care so I emailed ATG itself as not wanting my complaint ignored. However it took 2 weeks & a few more emails from me to get a response but with no explanation from another manager at Richmond Theatre. Extremely disappointing.

翻译：五月份，我们一行五人预订了《冷战谍魂》的演出。不幸的是，由于道路施工和交通拥堵，我晚上七点半才到达里士满剧院的台阶，而演出本该在那时开始。然而，我的朋友们把我的票落在了正门的售票亭，但却找不到。工作人员让我回到侧门下楼去售票处询问，但仍然没有找到。工作人员态度极其恶劣，甚至暗示我走错了剧院！最终，我的票在售票亭找到了，而我当时就是在那里询问的！迟到的观众还在陆续到达并被安排到正厅的座位上，而我却被带到了楼上的包厢，尽管我解释说我有眩晕症，并在那里待到了中场休息。之后，剧院经理出现了，提出带我去前排包厢找我的朋友们。我非常生气，拒绝了。我的朋友们当时正在剧院外给我打电话，因为他们想不明白我到底发生了什么事。作为里士满剧院五十多年的忠实顾客，我对他们粗鲁无礼、缺乏客户服务感到非常失望，所以我直接给ATG发了邮件，不想我的投诉被忽视。然而，我等了两个星期，又发了几封邮件才收到回复，但回复者是里士满剧院的另一位经理，而且没有任何解释。真是令人极其失望。

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