点评:We organized a car outing with them as part of a corporate event, and unfortunately the service did not meet the expected standards.
The meeting point for the 30 vehicles was changed at the last minute without proper notice. Several of their cars had mechanical issues, and we were not informed of a change in the planned itinerary. In addition, there was no real support or guidance from the provider during the event preparation, which led to some unsafe situations.
The team on site also lacked professionalism and struggled to manage stress, which compromised the overall quality of the experience.
After acknowledging these issues, the provider initially promised a compensation. However, when it came time to finalize this agreement, the company’s managing director Sergio Ciampa eventually decided not to honor it, which we found disappointing and unprofessional.
翻译:我们和他们一起组织了一次公司活动的汽车郊游,但遗憾的是,他们的服务未能达到预期标准。
30辆车的集合地点在最后一刻被更改,事先没有提前通知。他们的几辆车出现了机械故障,而我们却没有收到行程变更的通知。此外,在活动准备期间,他们没有提供任何实质性的支持和指导,导致了一些不安全的情况。
现场团队也缺乏专业精神,难以控制压力,这影响了整体体验的质量。
在确认这些问题后,他们最初承诺给予补偿。然而,到了最终敲定协议的时候,公司总经理Sergio Ciampa最终决定不履行协议,这让我们感到失望,也显得不够专业。