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Absolutely Horrendous Experience with One Member of Staff
Jake's @ Tri-Lakes的点评
点评：Absolutely Horrendous Experience with One Member of Staff
We recently visited for a soft play session and were initially welcomed by a friendly lady at the desk who let us in, even though the session was nearing its end. She kindly assured us we could still enjoy the full two hours since it was quiet, so we paid and settled in.
Shortly after, I went to order food. The young lady at the till took my order without issue, but when she went into the kitchen to process it, she returned and informed me—on instruction from her senior colleague, Kian Heard—that they would not be serving any more food as the kitchen was closed.
This was confusing and frustrating, especially since we had just paid for a two-hour session and were given no indication that food wouldn’t be available. I asked to speak with Kian directly, but he was dismissive, unhelpful, and simply refused to serve me, with no valid explanation or apology.
Thankfully, when I spoke to the supervisor, Lux, she was extremely understanding and clearly disappointed with how the situation had been handled. She confirmed there was no reason why we shouldn’t have been served and kindly offered complimentary tea and coffee as an apology. She handled the situation with professionalism and care—Lux is truly a credit to the establishment.
Unfortunately, the same cannot be said for Kian Heard. His poor attitude and refusal to serve paying customers left a sour impression on what should have been a fun family outing. It’s staff like him that drive customers away.
I won’t be returning as long as staff like Kian are allowed to treat visitors so poorly. Avoid this place unless management takes proper steps to ensure better customer service.
We recently visited for a soft play session and were initially welcomed by a friendly lady at the desk who let us in, even though the session was nearing its end. She kindly assured us we could still enjoy the full two hours since it was quiet, so we paid and settled in.
Shortly after, I went to order food. The young lady at the till took my order without issue, but when she went into the kitchen to process it, she returned and informed me—on instruction from her senior colleague, Kian Heard—that they would not be serving any more food as the kitchen was closed.
This was confusing and frustrating, especially since we had just paid for a two-hour session and were given no indication that food wouldn’t be available. I asked to speak with Kian directly, but he was dismissive, unhelpful, and simply refused to serve me, with no valid explanation or apology.
Thankfully, when I spoke to the supervisor, Lux, she was extremely understanding and clearly disappointed with how the situation had been handled. She confirmed there was no reason why we shouldn’t have been served and kindly offered complimentary tea and coffee as an apology. She handled the situation with professionalism and care—Lux is truly a credit to the establishment.
Unfortunately, the same cannot be said for Kian Heard. His poor attitude and refusal to serve paying customers left a sour impression on what should have been a fun family outing. It’s staff like him that drive customers away.
I won’t be returning as long as staff like Kian are allowed to treat visitors so poorly. Avoid this place unless management takes proper steps to ensure better customer service.
翻译：与一位工作人员的糟糕经历
我们最近去玩了一场软体游戏，一开始前台一位友好的女士热情接待了我们，尽管游戏即将结束，她还是让我们进去了。她好心地向我们保证，由于环境安静，我们仍然可以玩足两个小时，于是我们付了钱，坐了下来。
不久之后，我去点餐。收银台的那位年轻女士毫无异议地接受了我的订单，但当她走进厨房处理订单时，却回来告诉我——这是她资深同事Kian Heard的指示——厨房关门了，所以他们不会再提供任何食物。
这让人感到困惑和沮丧，尤其是我们刚刚支付了两小时的费用，却没有任何迹象表明不再提供食物。我要求直接与Kian交谈，但他却不屑一顾，不愿提供帮助，干脆拒绝为我服务，既没有合理的解释，也没有道歉。
值得庆幸的是，当我与主管Lux交谈时，她非常理解，并且显然对此事的处理方式感到失望。她确认我们没有理由不去服务我们，并热情地提供了免费的茶和咖啡作为道歉。她处理此事的专业性和细致性——Lux确实是这家餐厅的亮点。
可惜的是，Kian Heard的情况却并非如此。他恶劣的态度以及拒绝为付费顾客服务，给这场本应愉快的家庭出游留下了糟糕的印象。正是像他这样的员工把顾客赶走了。
只要像Kian这样的员工还被允许如此粗暴地对待顾客，我就不会再来。除非管理层采取适当措施，确保提供更好的客户服务，否则请避开这家餐厅。
我们最近去玩了一场软体游戏，一开始前台一位友好的女士热情接待了我们，尽管游戏即将结束，她还是让我们进去了。她好心地向我们保证，由于环境安静，我们仍然可以玩足两个小时，于是我们付了钱，坐了下来。
不久之后，我去点餐。收银台的那位年轻女士毫无异议地接受了我的订单，但当她走进厨房处理订单时，却回来告诉我——这是她资深同事Kian Heard的指示——厨房关门了，所以他们不会再提供任何食物。
这让人感到困惑和沮丧，尤其是我们刚刚支付了两小时的费用，却没有任何迹象表明不再提供食物。我要求直接与Kian交谈，但他却不屑一顾，不愿提供帮助，干脆拒绝为我服务，既没有合理的解释，也没有道歉。
值得庆幸的是，当我与主管Lux交谈时，她非常理解，并且显然对此事的处理方式感到失望。她确认我们没有理由不去服务我们，并热情地提供了免费的茶和咖啡作为道歉。她处理此事的专业性和细致性——Lux确实是这家餐厅的亮点。
可惜的是，Kian Heard的情况却并非如此。他恶劣的态度以及拒绝为付费顾客服务，给这场本应愉快的家庭出游留下了糟糕的印象。正是像他这样的员工把顾客赶走了。
只要像Kian这样的员工还被允许如此粗暴地对待顾客，我就不会再来。除非管理层采取适当措施，确保提供更好的客户服务，否则请避开这家餐厅。
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